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- Tasks: Manage cases and support children with special educational needs through effective communication and problem-solving.
- Company: Leicestershire County Council, committed to equality and diversity.
- Benefits: Competitive salary, flexible working options, and a supportive work environment.
- Why this job: Make a real difference in children's lives while developing your skills in a dynamic team.
- Qualifications: NVQ Level 4 or relevant experience in special needs or local authority settings.
- Other info: Opportunities for professional growth and a commitment to inclusivity.
The predicted salary is between 30000 - 35000 £ per year.
Organisation: Leicestershire County Council
Work Location: County Hall Glenfield LE3 8RA
Worker Category: Hybrid Worker
Salary: £35,451 – £39,165 per annum (pro rata for part time)
Working Hours: 37 hrs
Contract Type: Fixed term for (9 months)
Closing Date: 16th November 2025
Interview Date(s): W/c 23rd November 2025
We are advertising for Case Manager positions available within our busy SENA Service.
The posts will be based in our assessment, review and Placement teams, and you may be required to work flexibly across other teams as demand requires at an officer level.
About the Role
The post holder will be drafting/amending Education Health and Care Plans (EHCPs) following the advice/review meeting. You will have a large caseload, and you will be working within Code of Practice timescales. You will also carry out a full range of Case Manager duties including managing a high level parental contact, finding solutions to problems, covering a duty system on a rota and acting as a point of contact for internal and external contacts. To use professional expertise to provide advice and support to a range of colleagues within Children and Families Services and partner agencies to enhance positive outcomes for children and young people using performance data and intelligence within a multi-agency approach.
Liaising with a range of external stakeholders, including schools, experts, for example Educational Psychologists, Specialist Teachers to ensure that any and all relevant information is available for the EHCP review process.
Effective case management, often requiring multi-disciplinary working with external services such as Social Care, Health Services, other local authorities and specialist educational settings to deliver the best outcomes for children and young people.
Effective problem solving, information gathering, and officer level decision making often under short time constraints. Working directly with parents, children and young people, schools and linked agencies within the statutory and legal framework related to the Special Educational Needs EHCP’s.
To model good case work practice and to demonstrate strong team worker skills via coaching, joint working and contributing to the development and delivery of training. Ensuring service performance quality standards are adhered to within the framework for Leicestershire County Council’s priorities for children and families; any relevant Government legislative requirements and objective setting based on local commissioning, strategic imperatives and performance frameworks.
Maintaining effective communication and building strong, professional relationships with parents, schools, central services, health and social care professionals regarding individual cases.
To lead and support attendance and information sharing in a range of formal meetings including person-centred co-production meetings, as agreed with the Team Manager.
A DBS enhanced check for a regulated activity is required for this post.
For information on our approach to the recruitment of ex-offenders, please see our policy statement.
About You
Please refer to the 7 point criteria giving examples of how you meet the criteria below
- NVQ Level 4 qualification in relevant subject or demonstrable experience within a special needs context or Local Authority
- Evidence of ability to extract relevant information from a range of data/ variety of sources, and to present in different formats as appropriate
- The ability to present information in clear written form for a variety of audiences and respond to changing demands
- The ability to work in partnership with parents and staff from other agencies, and enter into dialogue and negotiation in order to ensure positive outcomes for children and young people with SEND
- Be dependable and able to meet deadlines when under pressure
- Be highly motivated, flexible and able to use initiative
- The ability to inspire confidence in the public and colleagues, to be committed to providing high quality public service to be responsible for work given to the casework teams, e.g., ensuring deadlines met, checking quality of work to be able to work on own initiative and as part of a team and have a strong working knowledge of the SEN Code of Practice.
You must also have an understanding of, and commitment to, equality, diversity and inclusion.
In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual\\\’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
Cathryn Allison – Service Manager
Telephone: 0116 305 3703
Email: Cathryn.Allison@leics.gov.uk
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the \’About You\’ section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the \’About You\’ section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
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SENA - Case Manager Assessments (Fixed Term) employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SENA - Case Manager Assessments (Fixed Term)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Leicestershire County Council on LinkedIn. A friendly chat can give you insider info about the role and the team, plus it shows your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common case manager scenarios. Think about how you'd handle high-pressure situations or complex cases. We want you to shine, so role-play with a friend or family member!
✨Tip Number 3
Show off your problem-solving skills during the interview. Use examples from your past experiences where you successfully navigated challenges. This will demonstrate your ability to think on your feet, which is crucial for this role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It’s a great way to reiterate your enthusiasm for the position and keep you fresh in their minds.
We think you need these skills to ace SENA - Case Manager Assessments (Fixed Term)
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure to customise your supporting statement to highlight how you meet the specific criteria listed in the job description. Use examples from your experience that directly relate to the role of Case Manager, showing us why you're the perfect fit!
Showcase Your Communication Skills: Since effective communication is key in this role, demonstrate your ability to present information clearly in your application. Whether it's through your written statement or CV, make it easy for us to see how you can engage with parents and professionals alike.
Highlight Your Problem-Solving Abilities: We want to know how you tackle challenges! Include examples of situations where you've successfully solved problems or made decisions under pressure. This will show us that you can handle the demands of a busy case management environment.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get your application in as soon as you can. Plus, applying early gives you peace of mind!
How to prepare for a job interview at Leicestershire County Council
✨Know Your EHCPs
Make sure you understand the ins and outs of Education Health and Care Plans (EHCPs). Brush up on the latest legislation and best practices, as you'll likely be asked about your experience with drafting and amending these plans during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples that highlight your ability to solve problems under pressure. Think of specific situations where you had to gather information quickly or make decisions that positively impacted children and young people. This will demonstrate your capability in a high-stakes environment.
✨Communicate Effectively
Since you'll be liaising with various stakeholders, practice articulating your thoughts clearly. You might be asked how you would handle communication with parents, schools, and other agencies, so have some scenarios ready that showcase your strong communication skills.
✨Emphasise Teamwork and Flexibility
Highlight your experience working in teams and your ability to adapt to changing demands. Be ready to discuss how you've collaborated with colleagues from different backgrounds and how you can contribute to a positive team dynamic in the SENA Service.