At a Glance
- Tasks: Support tenants with Universal Credit claims and ensure responsible rent payments.
- Company: Join Nottingham City Council, a progressive employer focused on community improvement.
- Benefits: Enjoy competitive pay, generous leave, pension scheme, and hybrid working options.
- Other info: Apply early as the closing date may change; hybrid working arrangements available.
- Why this job: Make a real difference in people's lives while working in an inclusive culture.
- Qualifications: Experience with Universal Credit, strong communication skills, and ability to work under pressure.
The predicted salary is between 28800 - 43200 € per year.
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Location:Harvey Road, Bilborough, Nottingham, NG8 3BB
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council.
About the Role
We are looking for an enthusiastic, customer focused individual to join our Rents team to support Nottingham City Homes tenants claiming Universal Credit.
It will be your responsibility to provide a proactive and dedicated service to our tenants to encourage responsible rent payment and ensure tenancy sustainability. You will help applicants and tenants to understand and maximise their entitlement to benefits. You will play a vital role in supporting tenants through the first period of their Universal Credit claims ensuring their awards are correct.
About You
The ideal candidate will have:
- Recent experience of advising on Universal Credit and legacy benefits
- Ability to interpret complex information and convey it in a way that is understandable to tenants
- Effective written and oral communication skills through a variety of channels, including telephone, face to face and in writing
- Ability to make accurate and timely decisions, often in pressurised situations and to act tactfully and with sensitivity and courtesy at all times.
- Ability to effectively organise and use your initiative to prioritise workload to ensure that tasks are completed in an efficient and timely manner.
- Be an active member of the wider team, acting and supporting colleagues in a collaborative way and to promote best practice across the team
You can find the job description for this post
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the for applicants page.
Please ensure you demonstrate clearly how you meet the 6 requirements listed above in your CV & supporting document.
Closing Date: 27th July 2025
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
If you have any queries about the role or the recruitment process, please contact us via email:
By applying to this job, you agree to our
#J-18808-LjbffrRent Support Officer NCCHS in Nottingham employer: Leicestershire County Council
Nottingham City Council is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With competitive pay, generous leave entitlements, and a robust pension scheme, we empower our staff to make a meaningful impact in the community while enjoying flexible working arrangements. Join us in our mission to enhance the lives of Nottingham's residents and be part of a team that values innovation and collaboration.
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Rent Support Officer NCCHS in Nottingham
✨Tip Number 1
Familiarise yourself with Universal Credit and legacy benefits. Understanding the nuances of these systems will not only help you in the role but also impress during interviews, showing your commitment to supporting tenants effectively.
✨Tip Number 2
Practice your communication skills, especially in explaining complex information simply. You might want to role-play scenarios where you explain benefits to a friend or family member to build confidence in your delivery.
✨Tip Number 3
Demonstrate your ability to work under pressure by preparing examples from your past experiences. Think of situations where you had to make quick decisions or manage multiple tasks efficiently, as this will resonate well with the interviewers.
✨Tip Number 4
Show your team spirit! Be ready to discuss how you've collaborated with colleagues in previous roles. Highlighting your ability to support and promote best practices within a team will align perfectly with the values of Nottingham City Council.
We think you need these skills to ace Rent Support Officer NCCHS in Nottingham
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to grasp the responsibilities and requirements of the Rent Support Officer position. Make sure you understand the importance of supporting tenants with Universal Credit and how your skills align with this role.
Tailor Your CV:Highlight your recent experience advising on Universal Credit and legacy benefits in your CV. Use specific examples that demonstrate your ability to interpret complex information and communicate effectively, as these are key skills for the role.
Craft a Strong Supporting Document:In your supporting document, clearly address how you meet the six requirements listed in the job description. Use concise language and provide examples that showcase your decision-making abilities and your capacity to work under pressure.
Proofread Your Application:Before submitting, carefully proofread your CV and supporting document for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for the role.
How to prepare for a job interview at Leicestershire County Council
✨Understand Universal Credit
Make sure you have a solid grasp of Universal Credit and legacy benefits. Be prepared to discuss your recent experience advising on these topics, as this will be crucial for the role.
✨Communicate Clearly
Demonstrate your effective communication skills by practising how to explain complex information in simple terms. You might be asked to role-play scenarios where you need to convey important details to tenants.
✨Showcase Your Decision-Making Skills
Be ready to provide examples of situations where you had to make accurate and timely decisions under pressure. Highlight your ability to act tactfully and with sensitivity.
✨Team Collaboration
Prepare to discuss how you can contribute to a collaborative team environment. Share examples of how you've supported colleagues in the past and promoted best practices within a team.
