At a Glance
- Tasks: Provide admin support to the Quality and Contracts team, managing queries and overseeing contractual changes.
- Company: Leicestershire County Council, committed to accessible and inclusive services.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Open to flexible working arrangements and committed to supporting applicants with disabilities.
- Why this job: Make a real difference in your community while developing valuable skills in a supportive environment.
- Qualifications: Experience in administration, strong communication skills, and proficiency in Microsoft Office.
The predicted salary is between 26832 - 28146 £ per year.
Organisation: Leicestershire County Council
Work Location: County Hall, Groby Road, Glenfield, Leicestershire, LE3 8RA
Salary: £26,832 - £28,146 per annum (pro rata for part‑time) (Pay Award Pending)
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 21st June 2026
Interview Date(s): Week commencing 29th June 2026 – Most likely Tuesday 30 June 2026
About the Role
The successful candidate will provide specialist administration support to the Quality and Contracts team. This will involve managing the enquiry line which is the central point for internal staff and external parties to contact the team. You will be managing a range of queries every day via email and telephone. You will also be supporting the team with information about concerns in providers and safeguarding information. You will oversee contractual changes and manage information about the quality of contracted providers. The queries are varied and can be very complex so you will need to be confident with dealing with a wide range of information and communicating with different audiences. You must be able to work with the team to develop processes and support with implementation.
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- Support people to resolve complex organisational issues including interpreting and communicating information to different audiences.
- Be self‑motivated and able to manage your own workload, including prioritising, meeting timescales and working under pressure.
- Develop and maintain record‑based systems including accurate written records.
- Manage sometimes challenging and potentially confrontational situations with professionalism.
- Have a willingness to learn and develop new skills including understanding of contractual compliance and setting up new contracts.
- Experience of working in an administrative / financial setting including an NVQ Level 2 (or equivalent qualification in administration / secretarial roles).
- Able to use Microsoft Office and other IT systems to a high standard.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part‑time working, job sharing, term‑time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
Contact Information
Natalie Smith
Senior Quality Manager
Contact telephone: 0116 3052848
Contact email: natalie.x.smith@leics.gov.uk
How to Apply
To apply, please upload a supporting statement that explains how you meet the criteria listed in the About You section. We reserve the right to close this vacancy early if we receive sufficient applications for the role.
Quality & Provider Sustainability Support Worker employer: Leicestershire County Council
Leicestershire County Council is an exceptional employer that prioritises employee well-being and professional growth. Located in the heart of Glenfield, our work culture fosters inclusivity and collaboration, offering flexible working options to accommodate diverse needs. With a commitment to delivering accessible services, we provide our staff with opportunities to develop new skills and advance their careers while making a meaningful impact in the community.
Contact Details:
Leicestershire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Provider Sustainability Support Worker
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Leicestershire County Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Leicestershire County Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Quality & Provider Sustainability Support Worker
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Leicestershire County Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Leicestershire County Council
✨Get to Know Public Sector Values
Before your interview with Leicestershire County Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Leicestershire County Council.
