At a Glance
- Tasks: Monitor and improve adult social care services for better outcomes.
- Company: Leicestershire County Council, committed to inclusive services.
- Benefits: Competitive salary, flexible working options, and a supportive environment.
- Other info: Join a Disability Confident Employer with excellent career growth opportunities.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: NVQ level 4 or equivalent experience in social care or health services.
The predicted salary is between 35451 - 39165 € per year.
Organisation: Leicestershire County Council
Work Location: County Hall, Groby Road, Glenfield, Leicestershire, LE3 8RA
Salary: £35,451 - £39,165 per annum (pro‑rata for part‑time) (Pay award pending)
Working Hours: 37 hours per week.
Contract Type: Permanent
Closing Date: 7th June 2026
Interview Date(s): Week commencing 22 June 2026
About the Role
We are looking to recruit a Quality and Contract Officer whose role is to:
- Monitor service providers and contractual arrangements and take action to address performance issues.
- Collaborate with providers of adult social care services to improve practice and performance so people have better outcomes.
- Identify, risk assess and manage potential safeguarding, quality and compliance issues.
- Seek feedback from people who use the service, their carers and stakeholders on the services they have received.
An enhanced DBS check is required for this post. For information on our approach to the recruitment of ex‑offenders, please see our policy statement.
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- NVQ level 4 qualification in a relevant subject or equivalent level of relevant experience.
- Experience and knowledge of providing social care or health services.
- Experience of preparing written and financial reports.
- Understanding of risk management at an operational level.
- Ability to recognise good performance and address poor performance collaboratively using the provider's knowledge and expertise to develop an outcome‑based solution.
- Experience of successfully managing relationships with internal / external colleagues and partners.
- Self‑motivated and the ability to meet demanding timescales and work under pressure.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term‑time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service.
Contact Natalie Smith Senior Quality Manager Telephone: 0116 305 2848
Quality & Contracts Officer employer: Leicestershire County Council
Leicestershire County Council is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. With a commitment to flexible working arrangements and a focus on delivering inclusive services, employees are empowered to make a meaningful impact in the community while enjoying a competitive salary and opportunities for career advancement.
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Contracts Officer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Understand what they’re looking for in a Quality & Contracts Officer and think of examples from your experience that showcase your skills.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. This will help you articulate your thoughts clearly and confidently during the real deal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Quality & Contracts Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Quality & Contracts Officer. Use keywords from the job description to show we’re on the same page!
Showcase Relevant Experience:When detailing your experience, focus on your background in social care or health services. We want to see how you’ve tackled performance issues and improved outcomes in previous roles.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This helps us quickly see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Leicestershire County Council
✨Know Your Stuff
Make sure you brush up on your knowledge of social care and health services. Understand the key performance indicators that matter in this role, as well as any recent changes in legislation or best practices. This will show that you're not just interested in the job, but that you’re genuinely engaged with the field.
✨Showcase Your Experience
Prepare specific examples from your past work where you've successfully managed relationships with providers or tackled performance issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your ability to handle the responsibilities outlined in the job description.
✨Emphasise Collaboration
Since the role involves working closely with service providers, be ready to discuss how you’ve collaborated with others in the past. Highlight your ability to recognise good performance and address poor performance collaboratively. This shows you can work as part of a team to achieve better outcomes.
✨Align with Their Values
Familiarise yourself with Leicestershire County Council's values and commitment to accessible and inclusive services. Be prepared to discuss how your personal values align with theirs and provide examples of how you've contributed to similar initiatives in your previous roles.
