Credit Controller in Nottingham

EMSS are looking for a Full time (Fixed Term) Credit Controller to join their busy team - to cover maternity leave. You will have strong experience in credit control and the debt management of Consumer ledgers. As part of the team, you'll be taking on a varied credit control position that isn’t just about chasing debts but also getting involved in resolving disputes. You'll be managing Service User relationships and will be instrumental in bringing in new processes to make sure the function is running smoothly. You won’t be asked to reach unachievable targets; we want you to be able to support our customers in the best way.

The role would suit candidates with consumer collections / credit control experience, who can manage their own ledger and support clients on a full 360 service, with this in mind your customer service skills will be key.

• Full end to end ownership of consumer customer portfolio with specific KPI and collection targets met.
• Ensure collections are prioritised to minimise non-collection risk.
• Work in line with benchmarked best practice, Service User needs and Finance strategy.
• Work with service areas to identify the root causes of invoice queries and reduce repeated queries that prevent / delay payment.
• Identify non-collectable debt and collate write off schedule for processing.
• Identify debt required for escalating to legal action and or external debt recovery.
• Query management, working with service users and service areas to ensure all queries are followed through and resolved where possible.

You must also have an understanding of, and commitment to, equality, diversity and inclusion. In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process. Reasonable adjustments will be considered for applicants with a disability.

Interested in Flexible Working? We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.

Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.