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- Tasks: Be the friendly face of our Customer Experience Team, handling enquiries and orders.
- Company: Join ESPO, a dynamic organisation focused on excellent customer service.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: 12-month fixed term contract with potential for future opportunities.
- Why this job: Make a real difference in customer satisfaction and enjoy a fast-paced work culture.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 26832 - 28146 £ per year.
Organisation: ESPO
Work Location: Barnsdale Way, Grove Business Park, Enderby, Leicestershire, LE19 1ES
Salary: Grade 7 £26,832 - £28,146 Per annum (Pro rata for part time)
Working Hours: 37 per week
Contract Type: 12 Months Fixed Term
Do you have a passion for delivering excellent customer experience? If so, you could be exactly what we are looking for.
We have an exciting opportunity to join ESPO's busy, fast paced, Customer Experience Team based in Leicester.
About the Role
Our Customer Experience Team is the first point of contact for our customers. The role involves dealing with a wide range of customer enquiries, including taking and entering new orders, general customer enquiries, product and
Customer Experience Associate in London employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Associate in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ESPO on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Show your passion for customer experience! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will help us see that you're the perfect fit for the team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our awesome Customer Experience Team.
We think you need these skills to ace Customer Experience Associate in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your passion for delivering excellent customer experience. Use examples from your past roles that showcase your skills in handling customer enquiries and orders.
Show Your Personality: We want to see the real you! Don’t be afraid to let your personality shine through in your written application. A friendly tone can go a long way in showing us that you’re a great fit for our Customer Experience Team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your enthusiasm for the role comes across without any fluff.
Apply Through Our Website: For the best chance of success, make sure to apply through our website. This ensures your application gets to the right place and allows us to process it quickly. Plus, it’s super easy!
How to prepare for a job interview at Leicestershire County Council
✨Know Your Customer Experience
Make sure you understand what excellent customer experience means to the company. Research ESPO's values and how they prioritise customer satisfaction. Be ready to share examples from your past experiences that demonstrate your commitment to delivering top-notch service.
✨Prepare for Common Questions
Anticipate questions related to customer interactions, such as handling difficult customers or resolving complaints. Practise your responses so you can convey your problem-solving skills confidently. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Show Enthusiasm and Positivity
During the interview, let your passion for customer service shine through. Smile, maintain eye contact, and engage with the interviewer. A positive attitude can make a huge difference in how you're perceived, especially in a role focused on customer experience.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the role and the company. You might ask about the team dynamics, training opportunities, or how success is measured in the Customer Experience Team.