At a Glance
- Tasks: Design and enhance digital forms to improve online services and user experiences.
- Company: Join a forward-thinking Digital Services Team focused on innovation.
- Benefits: Flexible working, professional development, and a chance to make a real impact.
- Other info: Collaborative environment with opportunities for continuous improvement and growth.
- Why this job: Be part of transforming services and enhancing user journeys with your creativity.
- Qualifications: Relevant degree or experience in designing online content and forms.
The predicted salary is between 60000 - 68205 £ per year.
This is an exciting opportunity to join an established Digital Services Team as a skilled Granicus Forms Designer. Digital forms are a key element in achieving a channel shift to online and make use of effective technology.
The work itself will entail:
- Work with service managers and subject matter experts to design, build and maintain Granicus digital forms aligned to service objectives and process improvements.
- Lead the digitisation of paper forms and enhance existing forms to meet evolving business needs.
- Use data and insight to design, test and refine user journeys, ensuring services are easy to find and complete online.
- Advise, guide and constructively challenge stakeholders to improve processes and outcomes.
- Support the delivery of digital projects and work packages, ensuring quality standards and timelines are met.
- Keep up to date with best practice in forms development and promote continuous improvement.
- Collaborate with departments, Business Intelligence and the Customer Service Centre to drive channel shift to online services.
- Build strong working relationships with Information and Technology teams to support service transformation.
Qualifications:
- Possess a relevant degree or the skills and experience in designing, writing, editing and publishing online content and online forms, whilst following quality standards, design principles, accessibility requirements and best practice.
- Generate solutions to straightforward and complex problems, and be able to present and provide support, advice and relevant recommendations to non‑specialist staff in a way that can be understood.
- Demonstrate effective communication skills when supporting the development of a quality digital service, in line with business need, and working with a wide range of stakeholders.
- Investigate issues, devise solutions, and pursue principles for ensuring continuous improvement.
- Plan and prioritise work, handling multiple priorities whilst ensuring adherence to set deadlines.
- Possess knowledge of current legislative requirements, governance and relevant policies and procedures associated with the management of online content.
- Use research and information to provide clear recommendations.
- Use customer evidence to improve content and user journeys.
- Work in an innovative and collaborative way to drive continuous improvement.
- Share in delivering accessible and inclusive services that meet the needs of all residents, and demonstrate an understanding of these commitments as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Content Designer in London employer: Leicestershire County Council
Join our dynamic Digital Services Team as a Content Designer, where your creativity and expertise will directly contribute to enhancing online services for our community. We pride ourselves on fostering a collaborative work culture that values innovation and continuous improvement, offering ample opportunities for professional growth and development. Located in a vibrant area, we provide a supportive environment that encourages work-life balance and inclusivity, making us an excellent employer for those seeking meaningful and rewarding employment.
Contact Details:
Leicestershire County Council Recruitment Team
