At a Glance
- Tasks: Support adults in social care by resolving payment queries and improving processes.
- Company: Join a compassionate team dedicated to making a real difference in people's lives.
- Benefits: Flexible working hours, competitive pay, and opportunities for personal growth.
- Other info: Dynamic environment with a focus on collaboration and community impact.
- Why this job: Empower others while shaping better ways of working in a meaningful role.
- Qualifications: NVQ Level 3 in health/social care or equivalent experience required.
The predicted salary is between 30000 - 31200 £ per year.
About the Role
Responsible To: FinOps Payments Team Manager - workload and supervision. CSC A&C Team Leader: Operational/case management + sickness/absence management.
This is a dynamic and influential role at the heart of adult social care and finance, where your work genuinely makes a difference every day. Acting as a trusted link between Adults & Communities, Finance Operations, providers and partner teams, you'll help ensure payments, data and decisions are accurate, ethical and centred on the people who rely on our services.
You'll use your insight and problem-solving skills to untangle complex payment and charging queries, review and correct support plans, and respond confidently to provider and portal enquiries. Going beyond resolving issues, you'll empower others – coaching colleagues and providers, promoting self-support, and helping teams find sustainable solutions that get things right first time.
This role is also about shaping better ways of working. You'll identify patterns behind payment errors, contribute to process improvements, and support responses to concerns or complaints. With safeguarding, compliance and data protection at the heart of everything you do, you'll help deliver a high-quality, accountable statutory service that balances financial integrity with compassionate, person-centred care.
If you enjoy problem solving, collaboration, variety and making a meaningful impact across services, this role offers both challenge and purpose.
Qualifications
- Relevant health/social care qualifications to NVQ Level 3 or equivalent level of experience and Level 2 or equivalent in Maths and English.
- Relevant experience (paid employment, training or voluntary sector) working with adults in a social care setting and experience of dealing with complex queries and correspondence.
- Substantial, demonstrable and relevant experience of working with a computerised Social Care system.
- Knowledge of Adult Social Care policy and practice.
- Knowledge of the issues affecting Providers including contractual arrangements.
- Be a confident communicator who is skilled in negotiation, persuasion, assertiveness, and conflict management, and able to build effective working relationships.
- To be able to work without direct supervision and manage own time effectively to ensure tasks are accurately completed and deadlines are met, acting with high levels of trust and personal accountability.
- In addition, we also expect you to share and to deliver accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
- Reasonable adjustments will be considered for applicants with a disability.
- An enhanced DBS check is required for this post.
Community Support Worker - Finance in London employer: Leicestershire County Council
As a Community Support Worker in Finance, you will join a dedicated team that values collaboration, integrity, and the well-being of our community. Our supportive work culture fosters professional growth through continuous training and development opportunities, ensuring you can make a meaningful impact while advancing your career. Located in a vibrant area, we offer a unique chance to engage with diverse teams and contribute to innovative solutions that enhance the quality of adult social care services.
Contact Details:
Leicestershire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Community Support Worker - Finance in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Leicestershire County Council.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Leicestershire County Council!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Leicestershire County Council, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Leicestershire County Council or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Community Support Worker - Finance in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Leicestershire County Council:Before hitting send, make sure to tailor your application specifically to Leicestershire County Council! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Leicestershire County Council
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
