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- Tasks: Lead a team to deliver top-notch library services and engage with the community.
- Company: Leicestershire County Council, committed to inclusivity and community support.
- Benefits: Competitive salary, flexible working options, and a supportive work environment.
- Other info: Opportunities for career growth and a diverse, inclusive workplace.
- Why this job: Make a difference in your community while developing valuable leadership skills.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 24600 - 25800 £ per year.
Overview
Organisation: Leicestershire County Council
Work Location:
Post 1 – Birstall Library, Glenfield Library, Blaby Library, Broughton Astley Library
Post 2 – Birstall Library, Glenfield Library
Post 3 – Blaby Library, Broughton Astley Library
This role is being advertised as either one full time or two part time posts. Please specify in your application which post you are applying for
Worker Category: Fixed Location Worker
Salary: £28,605 – £31,029 per annum (pro rata for part-time)
Working Hours:
Post 1 – Birstall Library, Glenfield Library, Blaby Library, Broughton Astley Library 37 hours per week (Monday – Friday & 1 Saturday per month)
Post 2 – Birstall Library, Glenfield Library 18.5 hours per week (Monday all day, Tuesday all day, Wednesday AM & 1 Saturday per month – these hours may be negotiable)
Post 3 – Blaby Library, Broughton Astley Library 18.5 hours per week (Wednesday AM, Thursday all day, Friday all day & 1 Saturday per month – these hours may be negotiable)
Contract Type: Permanent
Closing Date: 22nd September
Interview Date(s): 1st October – Location TBC
About the Role
Leicestershire libraries are at the heart of our communities, providing information and advice, activities to improve wellbeing and develop skills, supporting those seeking employment, and sharing a love of reading with people of all ages. As a Library Supervisor, you will be responsible for ensuring the provision of a high-quality customer-focused service through the management of a team of Library Services Assistants, Mobile Library Drivers, and volunteers.
You will ensure that team members are kept well informed and that they have the necessary skills to provide a welcoming and efficient frontline service to customers. You will manage room bookings and use of the venue, promote and deliver campaigns and other services aligned with the annual service plan, and ensure that the library sites remain attractive and well presented. You will also be responsible for collating statistical, financial, and other data to provide accurate information for service planning and monitoring.
About You
To apply for this post, you must:
- Have experience of working in a customer service environment.
- Have knowledge of health and safety and general data protection regulations.
- Be able to manage your own time effectively and to work on your own initiative.
- Be able to communicate effectively with others including conflict resolution.
- Be able to plan and prioritise your work.
- Have IT skills and be able to collate information and data.
- Be able to travel around the county in a cost-effective manner.
You must also have an understanding of, and commitment to, equal opportunities, and the ability to apply this to all situations.
In addition, we expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
Name and job title: Lee Atkin, Principal Manager
Telephone: 0116 305 2505
Email: lee.atkin@leics.gov.uk
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services, we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the ‘About You’ section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on \’Apply Now\’. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the \’About You\’ section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
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Library Supervisor employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Supervisor
✨Tip Number 1
Get to know the libraries you're applying to! Visit them, chat with staff, and soak up the vibe. This will not only help you understand their culture but also give you some great talking points during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former library staff on LinkedIn or local community groups. They can provide insider info and maybe even put in a good word for you!
✨Tip Number 3
Prepare for your interview by practising common questions related to customer service and team management. Think about specific examples from your past experiences that showcase your skills and how they align with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Leicestershire County Council team!
We think you need these skills to ace Library Supervisor
Some tips for your application 🫡
Be Clear About Your Role Preference: When applying, make sure to specify which post you're interested in. Whether it's full-time or part-time, we want to know your preference right from the start!
Show Off Your Customer Service Skills: In your supporting statement, highlight your experience in customer service. We’re looking for examples that demonstrate how you’ve provided a top-notch service in the past.
Demonstrate Your Team Management Experience: As a Library Supervisor, you'll be managing a team. Share any relevant experiences where you've led or supported a team, and how you ensured everyone was informed and engaged.
Apply Early and Through Our Website: Don’t wait until the last minute! Apply as soon as you can through our website to ensure your application is considered. We might close the vacancy early if we get enough applications.
How to prepare for a job interview at Leicestershire County Council
✨Know Your Libraries
Familiarise yourself with the specific libraries you'll be supervising. Understand their unique services, community roles, and any recent initiatives. This will show your genuine interest and help you discuss how you can contribute to their success.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved conflicts or improved a service. This is crucial since the role focuses on providing a high-quality customer experience.
✨Demonstrate Leadership Qualities
Be ready to discuss your leadership style and how you manage teams. Share specific instances where you've motivated others or handled challenges within a team. This will reassure them of your capability to lead Library Services Assistants and volunteers effectively.
✨Prepare for Data Management Questions
Since the role involves collating statistical and financial data, brush up on your IT skills and be prepared to discuss how you've used data in previous roles. Highlight your ability to analyse information and make informed decisions based on it.