At a Glance
- Tasks: Help library users find resources, assist with IT, and organise fun events.
- Company: Leicestershire County Council, committed to diversity and inclusion.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Other info: Great opportunity for personal growth and career development.
- Why this job: Share your love for reading and make a difference in your community.
- Qualifications: Interest in reading, customer service skills, and digital tech experience.
The predicted salary is between 22000 - 26000 £ per year.
Organisation: Leicestershire County Council
Work Location: Market Harborough Library & Museum
Salary: £25,995 - £26,409 per annum (pro rata for part-time)
Working Hours: 27.25 hours per week
Contract Type: Permanent
Closing Date: Friday 20th February 2026
Interview Date(s): Wednesday 4th March 2026
Do you love reading and want to share this passion with others? Do you enjoy providing excellent customer service? Do you have an interest in heritage, culture and learning? If so, why not consider becoming a Library Services Assistant at Market Harborough Library & Museum.
About the Role
As a Library Services Assistant, you will work as part of a team responsible for providing a high quality, welcoming, and efficient library & museum service to all customers. You will support library & museum users to find the information and resources they need, assist them to use IT systems, shelve and display books and other materials, and deliver library & museum events such as IT tasters, museum related activities and sessions for under 5s. You will also be required to promote customer choice and enjoyment in reading, and the service’s digital offer including e-books and online reference resources. You will support high standards which ensure relevant museum accreditations are met. You will be required to promote museum collections and exhibitions to customers.
About You
To apply for this post, you must:
- Have an interest in reading, learning and culture.
- Have experience of, and an interest in, digital technology including an ECDL or ITQ level 2 qualification or equivalent practical experience.
- Understand the importance of delivering a high level of customer service.
- Have excellent written and verbal communication skills and the ability to deliver events, activities, and taster sessions.
- Have good literacy and numeracy skills to undertake the duties of the role.
- Be able to work as part of a team and on your own initiative.
- Have good time management skills and the ability to work to deadlines.
We’d also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process.
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact:
Jacob Sohanpal, Library Supervisor
To contact me by email, please click here .
How to Apply
At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
Library Assistant in Leicester employer: Leicestershire County Council
Leicestershire County Council is an excellent employer that values inclusivity and diversity, offering a supportive work environment for all employees. As a Library Assistant in Melton Mowbray, you will enjoy flexible working arrangements, opportunities for personal growth, and the chance to engage with the community through your passion for reading and learning. The council is committed to providing a high-quality library service while fostering a culture of collaboration and respect among its staff.
Contact Details:
Leicestershire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Library Assistant in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leicestershire County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leicestershire County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Library Assistant in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leicestershire County Council:Your cover letter is your chance to shine! Tell us why you want to work at Leicestershire County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leicestershire County Council!
How to prepare for a job interview at Leicestershire County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
