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- Tasks: Assist library users, shelve books, and deliver engaging events.
- Company: Join a welcoming library team dedicated to excellent customer service.
- Benefits: Enjoy flexible working hours, including remote options and part-time roles.
- Why this job: Make a difference in your community while promoting reading and digital resources.
- Qualifications: Experience with digital tech and strong communication skills are essential.
- Other info: We value diversity and offer interviews to applicants with disabilities.
The predicted salary is between 24000 - 36000 £ per year.
As a Library Services Assistant, you will work as part of a team responsible for providing a high-quality, welcoming, and efficient library service to all customers. You will support library users to find the information and resources they need, assist them in using IT systems, shelve and display books and other materials, and deliver library events such as IT tasters and sessions for under 5\’s. You will also be required to promote customer choice and enjoyment in reading, as well as the service\’s digital offerings, including e-books and online reference resources.
Work Flexibility
We are keen to support employees in balancing their working life with other commitments. Therefore, we will consider flexible working arrangements that suit individual circumstances while meeting the needs of the Council. If you wish to discuss possible flexible working options, please contact the person named below. Options may include term-time working, part-time hours, compressed hours, flexible start and finish times, or home/remote working.
Ideal Candidate
- Have experience of, and an interest in, digital technology, including an ECDL or ITQ level 2 qualification or equivalent practical experience.
- Understand the importance of delivering a high level of customer service.
- Have excellent written and verbal communication skills and the ability to deliver events, activities, and taster sessions.
- Have good literacy and numeracy skills to undertake the duties of the role.
- Be able to work as part of a team and on your own initiative.
- Have good time management skills and the ability to work to deadlines.
- Understand and commit to equal opportunities, applying this to all situations.
Additional Information
We expect candidates to share our commitment to our values. Evidence of this may be requested during the interview process.
Equality and Diversity
This employer is a Disability Confident employer. We generally offer an interview to any applicant declaring a disability who meets the minimum criteria. However, during high-volume or seasonal recruitment, the number of interviews offered may be limited. For more information, please visit our website.
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Library Assistant employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Library Assistant
✨Tip Number 1
Familiarise yourself with the library's digital offerings, such as e-books and online resources. Being knowledgeable about these services will not only help you assist customers better but also demonstrate your commitment to promoting them during your interview.
✨Tip Number 2
Engage in local community events or workshops related to reading and literacy. This experience can showcase your passion for promoting reading and your ability to deliver engaging sessions, which is a key part of the role.
✨Tip Number 3
Brush up on your IT skills, especially if you have an ECDL or ITQ qualification. Consider taking short courses or online tutorials to enhance your knowledge, as this will be beneficial when assisting library users with technology.
✨Tip Number 4
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you went above and beyond to help someone, as this will resonate well with the interviewers looking for a high level of customer care.
We think you need these skills to ace Library Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in library services or customer service. Emphasise any roles where you've used digital technology, as this is a key requirement for the Library Assistant position.
Craft a Compelling Cover Letter: In your cover letter, express your passion for promoting reading and digital resources. Mention specific examples of how you've successfully delivered events or assisted customers in previous roles to demonstrate your suitability.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential, ensure your application is free from errors and clearly conveys your ideas. You might also want to include examples of how you've effectively communicated with diverse groups.
Highlight Teamwork and Initiative: Provide examples in your application that showcase your ability to work both as part of a team and independently. Mention any experiences where you took the initiative to improve a service or assist a colleague.
How to prepare for a job interview at Leicestershire County Council
✨Show Your Customer Service Skills
As a Library Assistant, delivering excellent customer service is key. Be prepared to share examples of how you've helped customers in the past, especially in a library or similar environment. Highlight your ability to understand and meet their needs.
✨Demonstrate Your Digital Savvy
Since the role involves promoting digital offerings, make sure to discuss your experience with digital technology. Mention any relevant qualifications like ECDL or ITQ level 2, and be ready to explain how you can assist users with e-books and online resources.
✨Prepare for Event Delivery
You'll be involved in delivering events and activities, so think about any previous experience you have in this area. Be ready to talk about how you would engage different audiences, particularly young children, during sessions or taster events.
✨Emphasise Teamwork and Initiative
The role requires both teamwork and the ability to work independently. Share examples of how you've successfully collaborated with others, as well as instances where you've taken the initiative to solve problems or improve services.
