At a Glance
- Tasks: Support the SENA Service with admin tasks and ensure smooth service delivery for children and families.
- Company: Join Leicestershire County Council, a supportive and community-focused organisation.
- Benefits: Competitive salary, permanent contract, and opportunities for professional development.
- Other info: Fast-paced role with excellent career growth and teamwork opportunities.
- Why this job: Make a real difference in children's lives while developing your skills in a dynamic environment.
- Qualifications: GCSEs or equivalent, NVQ Level 2 in Business Administration, and strong organisational skills.
The predicted salary is between 25995 - 26409 £ per year.
Organisation: Leicestershire County Council
Work Location: County Hall Glenfield Leicester LE3 8RAS
Salary: £25,995 - £26,409 per annum (Pro rata for part time) Pay award pending
Working Hours: 2 x 37 hours per week & 1 x 16 hours
Contract Type: Permanent
About the Role
Leicestershire County Council is seeking a highly organised and motivated individual to join the Special Educational Needs Assessment (SENA) Service as a SENA Assistant. This is a key role providing high-quality administrative and operational support to ensure the effective delivery of services to children and families. You will play a vital part in managing referrals, maintaining accurate records, supporting casework processes, and ensuring excellent customer service for families, schools and partner agencies. The role requires a proactive approach, strong organisational skills and the ability to work confidently with sensitive information in a fast-paced environment.
What You’ll Be Doing
- Supporting the coordination and administration of SENA processes, including referrals and casework activity
- Maintaining accurate and timely records across information systems
- Liaising with families, schools and professionals to gather and share information
- Providing high-quality customer service through telephone, email and face‑to‑face contact
- Supporting data quality and reporting requirements
- Assisting with meeting coordination, correspondence and documentation
About You
To apply for this post, you must have:
- Recognised academic qualifications such as GCSEs or equivalent, including NVQ Level 2 (or equivalent) in literacy and numeracy, and NVQ Level 2 in Business Administration (or equivalent experience), along with word processing skills and willingness to undertake further software training.
- Experience in a clerical or administrative role, ideally within a public sector setting, including handling correspondence, record systems, and general office duties.
- Demonstrable experience of using Microsoft Word, Excel, PowerPoint and other software systems, including maintaining and developing electronic and manual record systems.
- Ability to communicate effectively with members of the public and staff at all levels, with good written skills to produce high-quality materials for a variety of audiences.
- Proven ability to maintain confidentiality at all times and deal appropriately with sensitive information in line with service requirements.
- Ability to manage and co‑ordinate a busy workload, prioritise tasks, meet deadlines, and work under pressure using own initiative.
- Evidence of delivering excellent customer care, working effectively as part of a team, and liaising with internal staff, external agencies, and the public.
SENA Assistant's in Leicester employer: Leicestershire County Council
Leicestershire County Council is an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. As a SENA Assistant, you will benefit from a collaborative environment where your contributions directly impact the lives of children and families in the community. With competitive salaries, opportunities for professional growth, and a commitment to excellent customer service, this role provides a meaningful and rewarding career path in the heart of Leicester.
Contact Details:
Leicestershire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SENA Assistant's in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leicestershire County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leicestershire County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace SENA Assistant's in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leicestershire County Council:Your cover letter is your chance to shine! Tell us why you want to work at Leicestershire County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leicestershire County Council!
How to prepare for a job interview at Leicestershire County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
