At a Glance
- Tasks: Provide top-notch admin support in a fast-paced environment, handling HR and payroll queries.
- Company: Join the dynamic Employee Service Centre within East Midlands Shared Services.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Be part of a supportive team committed to accessible services for all.
- Why this job: Make a real difference by shaping the employee experience for local councils.
- Qualifications: NVQ Level 2 or equivalent experience, strong communication, and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
The Employee Service Centre (ESC) is looking to appoint an Administrator to provide efficient, high-quality administrative support, ensuring the accurate and timely delivery of services to customers. Forming part of East Midlands Shared Services (EMSS), the ESC is a dynamic and fast‑paced service providing transactional Payroll and HR Administration services for our partners, Nottingham City Council & Leicestershire County Council, along with some external customers.
If variety is what you are looking for then no two days are the same in the ESC, as there is always something to focus on. The ESC completes over 40,000 payments each month, handles over 150 adverts each month, produces over 3,000 contractual documents and handles more than 2,000 queries each month.
As an Administrator on our Service & HR Administration team, you will play a key role in shaping the customer journey by providing efficient support to employees, managers and various customers in Leicestershire County Council, Nottingham City Council and other partner organisations on a wide range of HR Policy and Payroll related queries. You will also be responsible for issuing contractual documents and will work to agreed processes and performance guidelines.
Qualifications and Requirements
- NVQ Level 2 or equivalent qualification or equivalent level of relevant experience.
- Clear and concise written communication and interpersonal skills with a strong focus on accuracy and quality.
- Strong understanding of customer service and care standards.
- Excellent organisational skills and ability to prioritise workload with a proven track record of delivering to tight deadlines.
- Knowledge of current HR, payroll and pension regulations.
- Competent in the use of ICT systems, including Microsoft Office (Word, Excel, Outlook) and ability to quickly learn and understand our Ticket Management and Oracle Fusion ERP systems.
- Ability to manage, safely and appropriately, the handling, processing and disposal of information and data both physical and electronic, while maintaining good awareness of relevant legislation such as General Data Protection Regulations (2018) and Freedom of Information Act.
We also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.
Disability confident. We are a Disability Confident employer and will offer interviews to those who meet the minimum criteria for the role.
Employee Service Centre Administrator in Leicester employer: Leicestershire County Council
As an integral part of East Midlands Shared Services, the Employee Service Centre (ESC) offers a vibrant and supportive work environment where no two days are the same. Employees benefit from a strong commitment to professional development, a focus on inclusivity, and the opportunity to make a meaningful impact by delivering essential HR and payroll services to local councils and communities. With a dedication to high-quality service and a collaborative culture, the ESC is an excellent employer for those seeking a rewarding career in public service.
Contact Details:
Leicestershire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Employee Service Centre Administrator in Leicester
✨Join HR Networks
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We think you need these skills to ace Employee Service Centre Administrator in Leicester
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Leicestershire County Council. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Leicestershire County Council and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Leicestershire County Council. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Leicestershire County Council's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Leicestershire County Council
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Leicestershire County Council.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Leicestershire County Council will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
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Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Leicestershire County Council and how you would contribute to adapting HR strategies.
