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- Tasks: Handle customer enquiries and provide top-notch product advice.
- Company: Leicestershire County Council, committed to excellent service.
- Benefits: Competitive salary, flexible hours, annual leave, and pension scheme.
- Other info: Enjoy a flexible work environment with great career potential.
- Why this job: Join a supportive team and make a difference in customer experience.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 26832 - 28146 £ per year.
Leicestershire County Council is seeking a Customer Experience Team member in Leicester. This role involves handling a variety of customer enquiries, providing product advice, and ensuring excellent service standards.
Candidates should have experience in a customer service environment, possess strong communication skills, and the ability to manage workload effectively.
The position offers a competitive salary of £26,832 - £28,146 per annum for a fixed-term of 12 months, with flexible working options and benefits including annual leave and pension scheme.
Customer Experience Specialist — Flexible Hours (12‑Month FTC) in Leicester employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist — Flexible Hours (12‑Month FTC) in Leicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Leicestershire County Council on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Experience Specialist.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky enquiries or provide product advice. We want to show that we can keep our cool and deliver excellent service under pressure!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when answering questions. We should also ask thoughtful questions about the role and team dynamics to demonstrate our genuine interest in the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to highlight our relevant experience in customer service, making us stand out from the crowd.
We think you need these skills to ace Customer Experience Specialist — Flexible Hours (12‑Month FTC) in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience in customer service. We want to see how your skills align with the role, so don’t be shy about showcasing your strengths!
Show Off Your Communication Skills: Since strong communication is key for this role, let your personality shine through in your written application. Use clear and concise language, and don’t forget to proofread for any typos!
Demonstrate Your Problem-Solving Abilities: We love candidates who can think on their feet! Include examples of how you've effectively managed customer enquiries or resolved issues in the past. This will show us you’re ready for the challenges ahead.
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the role!
How to prepare for a job interview at Leicestershire County Council
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what excellent service looks like and be ready to share examples from your past experiences where you’ve gone above and beyond for a customer.
✨Show Off Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly. You might want to prepare answers to common questions about handling difficult customers or providing product advice, showcasing your ability to communicate effectively.
✨Demonstrate Your Workload Management
Think of specific instances where you successfully managed multiple tasks or enquiries at once. Be prepared to discuss how you prioritise your workload and ensure that all customer needs are met promptly.
✨Research Leicestershire County Council
Familiarise yourself with Leicestershire County Council’s values and services. This will not only help you tailor your answers but also show your genuine interest in the organisation and its mission during the interview.