At a Glance
- Tasks: Support residents by assessing their needs and connecting them to essential services.
- Company: Leicestershire County Council, dedicated to community support and inclusivity.
- Benefits: Competitive salary, flexible working options, and a commitment to diversity.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26832 - 28146 £ per year.
Organisation: Leicestershire County Council
Work Location: County Hall, Leicester Road, Glenfield, LE3 8RA
Salary: £26,832 – £28,146 per annum (pro‑rata for part‑time) (Pay award award)
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 19th June 2026
Interview Date(s): 29th June 2026
About The Role
First Contact Plus is a triage and signposting service for residents of Leicestershire, offering them referrals and signposting to support services around a range of issues. As an Integrated Lifestyle Advisor you will be communicating with customers through a range of different methods to ascertain their needs and support them appropriately. The range of support we offer includes Improving Health, Benefits, Debt and Managing Money, and Feeling Safe to name a few. An enhanced DBS check is required for this post.
About You
- NVQ in Business Administration or equivalent relevant qualification or relevant experience
- Experience of liaising with customers using a variety of methods
- Experience of working in a customer‑facing role or environment
- Experience of accurately capturing, storing and retrieving information to meet organisational and customer needs
- Excellent communication skills both written and verbal
- Be competent in using Microsoft Office applications including Word and Excel
- Able to adapt to dealing with all kinds of customers in order to assist them adequately
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Flexible Working
We are open to discussions about flexible working, which may include part‑time working, job sharing, term‑time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service.
Integrated Lifestyle Advisor employer: Leicestershire County Council
Leicestershire County Council is an exceptional employer that prioritises the well-being and development of its staff. With a strong commitment to inclusivity and flexible working arrangements, employees can enjoy a supportive work culture while making a meaningful impact in the community. The role of Integrated Lifestyle Advisor offers opportunities for personal growth and professional development, all within a vibrant and collaborative environment at County Hall in Glenfield.
Contact Details:
Leicestershire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Integrated Lifestyle Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leicestershire County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leicestershire County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Integrated Lifestyle Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leicestershire County Council:Your cover letter is your chance to shine! Tell us why you want to work at Leicestershire County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leicestershire County Council!
How to prepare for a job interview at Leicestershire County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
