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- Tasks: Conduct highway inspections and enforce the Highway Act while resolving customer enquiries.
- Company: Leicestershire County Council, committed to community safety and support.
- Benefits: Standard NHS benefits, pension scheme, and a supportive work environment.
- Other info: Permanent role with opportunities for training and career growth.
- Why this job: Make a difference in your community while developing valuable skills.
- Qualifications: Good education in English and Maths; experience in construction or highways preferred.
The predicted salary is between 32070 - 34359 ÂŁ per year.
Leicestershire County Council is seeking an Inspection & Enforcement Officer to support our Highway Control team, ensuring highway inspections are completed within defined timeframes, enforcing the Highway Act, handling customer enquiries and maintaining accurate records.
Key Responsibilities
- Perform walk-and-drive highway inspections in accordance with the County Council’s Highway Maintenance Policy.
- Enforce the Highway Act and other relevant legislation, maintaining the integrity of the highway boundaries.
- Handle problematic customer enquiries, resolving conflicts with a customer-focused approach and following established protocols.
- Keep accurate records of inspections, enquiries, complaints, and ensure performance targets are met.
- Carry out work that may require working outside normal hours.
- Adhere to safety protocols as a “safety critical post,” including random drug and alcohol testing per policies.
Qualifications
- Good standard of education, including English and Mathematics at GCSE Grade A-C (or equivalent), or experience meeting Person Specification.
- Construction knowledge and experience, including Highways Inspector accreditation, NRSWA Act 1990 Supervisor, or Traffic Management Qualification (12D T7) preferred.
- Experience resolving conflict situations calmly, with a customer-focused approach.
- Knowledge of highways maintenance or civil engineering environments and relevant legislation.
- Proficiency with ICT systems and business processes, strong organisational skills and ability to prioritise work.
- Knowledge of current legislation, policies and procedures (Highways Act, NRSWA, Traffic Management Act, etc.), with training provided after probation.
- Excellent verbal and written communication skills, confidence in customer interactions, and physical fitness for walked inspections in all weather.
Equal Opportunity
The post is covered by Part 7 of the Immigration Act (2016) and requires fluent English. Reasonable adjustments will be considered for applicants with disabilities. Leicestershire County Council is a Disability-Confident Employer.
Benefits
Standard NHS benefits, pension scheme, and a supportive working environment. For details, see the Council’s provided benefits information.
Inspection & Enforcement Officer employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inspection & Enforcement Officer
✨Tip Number 1
Get to know the Highway Control team and what they do! Research their recent projects and challenges. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your conflict resolution skills! Think of examples from your past where you've handled tricky customer situations. Being able to demonstrate your calm approach will set you apart when discussing your experience.
✨Tip Number 3
Don’t forget to showcase your organisational skills! Prepare a few examples of how you've managed multiple tasks or priorities in previous roles. This will highlight your ability to keep accurate records and meet performance targets.
✨Tip Number 4
Apply through our website for the best chance! We love seeing candidates who take the initiative. Plus, it’s a great way to ensure your application gets into the right hands quickly.
We think you need these skills to ace Inspection & Enforcement Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Inspection & Enforcement Officer role. We want to see how your background aligns with the responsibilities listed in the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our Highway Control team. Keep it concise but impactful!
Showcase Your Communication Skills: Since this role involves handling customer enquiries, make sure to demonstrate your excellent verbal and written communication skills in your application. We love seeing examples of how you've resolved conflicts in the past!
Apply Through Our Website: For the best chance of success, apply directly through our website. It’s straightforward and ensures your application gets to the right people quickly. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at Leicestershire County Council
✨Know Your Highway Legislation
Familiarise yourself with the Highway Act and other relevant legislation before the interview. Being able to discuss specific laws and how they apply to the role will show your understanding and commitment to the position.
✨Prepare for Customer Scenarios
Think of examples where you've successfully handled customer enquiries or resolved conflicts. Be ready to share these experiences, as demonstrating a customer-focused approach is key for this role.
✨Showcase Your Organisational Skills
Since keeping accurate records is crucial, prepare to discuss how you manage your time and prioritise tasks. Bring up any tools or methods you use to stay organised, especially in high-pressure situations.
✨Demonstrate Physical Preparedness
As the role involves walk-and-drive inspections, be prepared to talk about your physical fitness and willingness to work in various weather conditions. This shows you're ready for the demands of the job.