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- Tasks: Support families by coordinating information and connecting them to essential services.
- Company: Join Leicestershire County Council, a diverse and inclusive organisation.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Why this job: Make a real difference in the lives of families while developing your skills.
- Qualifications: Experience in providing support and advice, strong communication skills, and teamwork.
- Other info: Opportunities for career growth and commitment to equality and diversity.
The predicted salary is between 28605 - 31029 £ per year.
Overview
Children and Families Department
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, LE3 8RA
Worker Category: Fixed Location Worker
Salary: £28,605 – £31,029 per annum (pro-rata for part-time)
Working Hours: 30 Hours per week
Contract Type: Permanent
Closing Date: 26th October 2025
Interview Date(s): 6th November 2025
About the Role
The Family Help Triage team are looking for a focused and motivated individual to join our busy team as an Information and Support Co-ordinator (ISC). This role includes reading referrals that come into our service from other services and families, and making phone calls to families, enquiring about what support we can offer and signposting to appropriate services. Therefore having good communication, IT skills and knowledge of Family Help and other services is a key part of this role. You will also be part of a multi-disciplinary team with a good network of support from colleagues and managers.
For information on our approach to the recruitment of ex-offenders, please see our policy statement.
About You
To apply for this post, you must:
- Experience in providing telephone support and advice to families, asking the right questions to get the information required.
- Experience of working in a multi-agency environment which involves working in collaboration and partnership with colleagues from a range of agencies and services.
- Experience of applying threshold criteria to individual cases, of challenging inconsistency, and ensuring that written procedures and guidelines are followed appropriately.
- A sound understanding of the range of services on offer in Leicestershire and through national programmes. This would include knowledge of core provisions such as parenting and family support, as well as knowledge of, for example, community-based initiatives or sources of support such as religious or community groups.
- Able to prioritise a demanding workload, taking a consistent approach to responding to children, young people, their families, and other professionals.
- A skilful communicator, able to convey important information to a range of different audiences, which might include children and young people, parents, and professionals from a range of agencies.
- Confident in own abilities and able to work with minimum supervision, but also able to recognise where support is needed
You must also have an understanding of, and commitment to, equality, diversity and inclusion.
In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Flexible Working
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual\\\’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
Further information
For more information or an informal discussion, please contact:
Laura O\\\’Neill – Team Leader
Phone – 01163054255
laura.oneill@leics.gov.uk
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the \’About You\’ section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the \’About You\’ section above. For more information, see the How to Apply section on our career site.
Note You may be asked to confirm your application details. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support
By applying for this post, you agree to our Terms and Conditions.
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Information and Support Coordinator employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information and Support Coordinator
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities of an Information and Support Coordinator. This way, when you get that interview, you can show off your knowledge and how your skills align perfectly with what they’re looking for.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of phone support and interaction with families, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable with the types of questions you might ask.
✨Tip Number 3
Network like a pro! Connect with current employees at Leicestershire County Council on LinkedIn or attend local events. This can give you insider info about the team and the culture, plus it shows your genuine interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, make sure to tailor your supporting statement to highlight how you meet the criteria listed in the job description. We want to see your passion shine through!
We think you need these skills to ace Information and Support Coordinator
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure you understand what the role of Information and Support Coordinator entails. Highlight the key skills and experiences mentioned in the job description that match your background.
Craft a Strong Supporting Statement: This is your chance to shine! Use your supporting statement to clearly demonstrate how you meet the criteria listed in the 'About You' section. Be specific and give examples from your past experiences that showcase your skills.
Show Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly. Keep your language straightforward and professional, but don’t be afraid to let your personality shine through!
Apply Early and Follow Up: Don’t wait until the last minute to submit your application! Apply as soon as you can, and if you have any questions or need clarification, feel free to reach out to Laura O’Neill. We’re here to help you through the process!
How to prepare for a job interview at Leicestershire County Council
✨Know Your Services
Familiarise yourself with the range of services available in Leicestershire, especially those related to family support. This knowledge will help you confidently discuss how you can signpost families to the right resources during the interview.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. You might want to role-play common scenarios where you provide support over the phone, ensuring you ask the right questions and convey information effectively.
✨Showcase Your Multi-Agency Experience
Be ready to share specific examples from your past work that demonstrate your ability to collaborate with various agencies. Highlight any successful partnerships you've built and how they benefited the families you supported.
✨Emphasise Your Commitment to Inclusion
Prepare to discuss your understanding of equality, diversity, and inclusion. Think of instances where you've promoted these values in your previous roles, as this aligns with the council's commitment to a diverse workforce.
