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- Tasks: Support families by coordinating information and connecting them to essential services.
- Company: Leicestershire County Council, committed to diversity and inclusion.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Why this job: Make a real difference in the lives of families while developing your skills.
- Qualifications: Experience in providing support and advice, strong communication skills, and teamwork.
- Other info: Opportunities for career growth and a commitment to equality and diversity.
The predicted salary is between 24600 - 27400 £ per year.
Children and Families Department
Organisation: Leicestershire County Council
Work Location: County Hall, Glenfield, LE3 8RA
Worker Category: Fixed Location Worker
Salary: £28,605 – £31,029 per annum (pro-rata for part-time)
Working Hours: 30 Hours per week
Contract Type: Permanent
Closing Date: 26th October 2025
Interview Date(s): 6th November 2025
About the Role
The Family Help Triage team are looking for a focused and motivated individual to join our busy team as an Information and Support Co-ordinator (ISC). This role includes reading referrals that come into our service from other services and families, and making phone calls to families, enquiring about what support we can offer and signposting to appropriate services. Therefore having good communication, IT skills and knowledge of Family Help and other services is a key part of this role. You will also be part of a multi-disciplinary team with a good network of support from colleagues and managers.
For information on our approach to the recruitment of ex-offenders, please see our policy statement.
About You
To apply for this post, you must:
- Experience in providing telephone support and advice to families, asking the right questions to get the information required.
- Experience of working in a multi-agency environment which involves working in collaboration and partnership with colleagues from a range of agencies and services.
- Experience of applying threshold criteria to individual cases, of challenging inconsistency, and ensuring that written procedures and guidelines are followed appropriately.
- A sound understanding of the range of services on offer in Leicestershire and through national programmes. This would include knowledge of core provisions such as parenting and family support, as well as knowledge of, for example, community-based initiatives or sources of support such as religious or community groups.
- Able to prioritise a demanding workload, taking a consistent approach to responding to children, young people, their families, and other professionals.
- A skilful communicator, able to convey important information to a range of different audiences, which might include children and young people, parents, and professionals from a range of agencies.
- Confident in own abilities and able to work with minimum supervision, but also able to recognise where support is needed
You must also have an understanding of, and commitment to, equality, diversity and inclusion.
In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual\\\’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
Laura O\\\’Neill – Team Leader
Phone – 01163054255
laura.oneill@leics.gov.uk
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the \\\’About You\\\’ section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the \\\’About You\\\’ section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
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Information and Support Coordinator employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information and Support Coordinator
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities of an Information and Support Coordinator. This way, when you get that interview, you can show off your knowledge and how your skills align perfectly with what they’re looking for.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of phone calls and interactions with families, it’s crucial to be clear and confident. Try role-playing with a friend or family member to get comfortable with asking the right questions.
✨Tip Number 3
Network like a pro! Reach out to current or former employees at Leicestershire County Council on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work in the Family Help Triage team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you can easily upload your supporting statement and tailor it to highlight how you meet the criteria they’re after.
We think you need these skills to ace Information and Support Coordinator
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure to read the job description thoroughly. It’s important to understand what the role entails and how your experience aligns with the requirements. This will help us tailor your application to highlight the most relevant skills.
Craft a Strong Supporting Statement: Your supporting statement is your chance to shine! Use it to explain how you meet the criteria listed in the 'About You' section. Be specific and provide examples from your past experiences that demonstrate your skills and knowledge relevant to the role.
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly. Use concise language and check for any spelling or grammatical errors. We want to see that you can communicate effectively right from the start!
Apply Early and Through Our Website: Don’t wait until the last minute to submit your application! We might close the vacancy early if we receive enough applications. Make sure to apply through our website to ensure your application is considered. Good luck!
How to prepare for a job interview at Leicestershire County Council
✨Know Your Services
Familiarise yourself with the range of services available in Leicestershire, especially those related to family support. This will help you confidently discuss how you can signpost families to the right resources during the interview.
✨Practice Your Communication Skills
Since this role involves a lot of telephone support, practice articulating your thoughts clearly and concisely. You might want to simulate phone calls with a friend to get comfortable asking the right questions and conveying important information.
✨Showcase Your Multi-Agency Experience
Be ready to share specific examples from your past work where you collaborated with different agencies. Highlight how you navigated challenges and ensured effective communication among various stakeholders.
✨Demonstrate Your Commitment to Inclusion
Prepare to discuss how you’ve promoted equality, diversity, and inclusion in your previous roles. This could be through specific initiatives or simply by being mindful of diverse perspectives when working with families and colleagues.
