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- Tasks: Help people find their homes by assessing housing applications and providing expert advice.
- Company: Join Nottingham City Council, a progressive organisation dedicated to improving community lives.
- Benefits: Enjoy hybrid working, competitive pay, generous leave, and a solid pension scheme.
- Why this job: Make a real difference in your community while working in an inclusive and supportive environment.
- Qualifications: Experience in housing or a willingness to learn; NVQ Level 2/3 preferred.
- Other info: This is a fixed-term role until March 2026, with flexible working hours.
The predicted salary is between 26824 - 27694 £ per year.
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Contract Type: Fixed term / Secondment opportunity until 26 March 2026
Working Hours: 37 hours per week, Monday – Friday between 8.30am-4.50pm
Worker Type: Hybrid Worker
Salary: Grade D – £26,824 (level one) rising to £27,694 (level three) per annum
We’ve got an exciting opportunity available for talented individuals to join our workforce – perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council offers great benefits. Alongside competitive pay, excellent leave entitlement, and access to a generous pension scheme, we aim to foster an innovative, inclusive, and progressive work culture where everyone is supported to excel.
We are seeking passionate, innovative, and dedicated individuals who are committed to serving and improving Nottingham. If you are eager to make a difference in the lives of those who live and work here, we want to hear from you.
* You can read more about the benefits for Nottingham City Council employees.
About the Role
As the Homelink Advisor, your responsibilities will include verifying the eligibility of applicants for the housing register, ensuring they are placed within appropriate priority bands according to the allocation policy, and providing quality customer advice on a range of housing options.
You will also prepare the weekly advertisement for all available properties, apply the correct eligibility criteria, and maintain effective liaison and relationship building with internal and external stakeholders.
About You
The ideal candidate will have:
- Experience working in a housing environment and a willingness to learn.
- The ability to make accurate and timely decisions, often under pressure, with tact, sensitivity, and courtesy, especially regarding qualification and eligibility of applicants for social housing.
- A firm but fair approach to managing customer relationships while maintaining professionalism. Experience in conducting assessments to determine qualification and eligibility for social housing.
- Effective organizational skills and the ability to prioritize workload to ensure timely task completion.
- NVQ Level 2/3 in Housing Management or a willingness to work towards this qualification. Alternatively, a part qualification of the Chartered Institute of Housing.
- Good interpersonal skills and the ability to communicate effectively at all levels.
Please demonstrate clearly how you meet these six requirements in your CV and supporting documents.
At Nottingham City Council, we believe work is what you do, not where you do it. We offer various working arrangements, including hybrid working, depending on the role. More information on Worker Types can be found on the \’for applicants\’ page.
Closing Date: 2 September 2025 (midnight). Please apply early, as the advert may close before this date.
Interviews will be held on: 17 September 2025 (subject to change)
This opportunity is open only to new applicants. We cannot accept applications from candidates who previously applied for this role (5220).
If you have questions about the role or want to check your application status, please contact our Housing Services Recruitment team.
By applying, you agree to our terms and conditions.
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Homelink Advisor NCCHS employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Homelink Advisor NCCHS
✨Tip Number 1
Familiarise yourself with Nottingham City Council's housing policies and procedures. Understanding the allocation policy and eligibility criteria will not only help you in the role but also demonstrate your commitment and knowledge during the interview.
✨Tip Number 2
Network with current or former employees of Nottingham City Council, especially those in housing roles. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when discussing your experience and skills.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've had to make quick decisions under pressure. This is crucial for the Homelink Advisor role, so think of examples that showcase your ability to handle sensitive situations with tact and professionalism.
✨Tip Number 4
Highlight any relevant qualifications or training you have in housing management or customer service. If you're working towards an NVQ or CIH qualification, mention this as it shows your dedication to professional development in the field.
We think you need these skills to ace Homelink Advisor NCCHS
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Homelink Advisor position. Make sure you can relate your experience to the specific tasks mentioned.
Tailor Your CV: Highlight your relevant experience in housing management and customer service. Clearly demonstrate how you meet the six key requirements outlined in the job description, using specific examples where possible.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and your commitment to serving the community. Mention your willingness to learn and any relevant qualifications or experiences that make you a suitable candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Ensure that all information is accurate and that your application presents you in the best light possible.
How to prepare for a job interview at Leicestershire County Council
✨Understand the Role
Make sure you thoroughly read the job description for the Homelink Advisor position. Familiarise yourself with the responsibilities, such as verifying eligibility for housing and providing customer advice. This will help you answer questions confidently and demonstrate your understanding of the role.
✨Showcase Relevant Experience
Prepare to discuss your experience in a housing environment or any related fields. Highlight specific examples where you've made accurate decisions under pressure or managed customer relationships effectively. This will show that you have the skills needed for the role.
✨Demonstrate Interpersonal Skills
Since the role requires good communication at all levels, be ready to showcase your interpersonal skills. Practice answering questions in a way that reflects your ability to communicate clearly and professionally, especially when discussing sensitive topics.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This could be about the team dynamics, the challenges faced in the role, or opportunities for professional development. Asking questions shows your genuine interest in the position and the organisation.
