At a Glance
- Tasks: Provide essential admin support for the Special Educational Needs Assessment Service.
- Company: Leicestershire County Council, dedicated to supporting children and families.
- Benefits: Gain valuable experience in a supportive environment with opportunities for growth.
- Other info: Join a Disability Confident Employer committed to inclusivity and support.
- Why this job: Make a real difference in the lives of children and families while developing your skills.
- Qualifications: GCSEs or equivalent, plus experience in admin roles; strong communication skills required.
The predicted salary is between 24000 - 27000 £ per year.
Leicestershire County Council is seeking a highly organised and motivated individual to join the Special Educational Needs Assessment (SENA) Service as a SENA Assistant. This is a key role providing high‑quality administrative and operational support to ensure the effective delivery of services to children and families. The role requires a proactive approach, strong organisational skills and the ability to work confidently with sensitive information in a fast‑paced environment.
Responsibilities
- Supporting the coordination and administration of SENA processes, including referrals and casework activity
- Maintaining accurate and timely records across information systems
- Liaising with families, schools and professionals to gather and share information
- Providing high‑quality customer service through telephone, email and face‑to‑face contact
- Supporting data quality and reporting requirements
- Assisting with meeting coordination, correspondence and documentation
- Managing and coordinating a busy workload, prioritising tasks, meeting deadlines and working under pressure using own initiative
- Delivering excellent customer care and working effectively as part of a team, liaising with internal staff, external agencies and the public
Qualifications
- Recognised academic qualifications such as GCSEs or equivalent, including NVQ Level 2 in literacy and numeracy, and NVQ Level 2 in Business Administration (or equivalent experience)
- Experience in a clerical or administrative role, ideally within a public sector setting
- Demonstrable experience of using Microsoft Word, Excel, PowerPoint and other software systems, including maintaining and developing electronic and manual record systems
- Strong written and verbal communication skills, capable of producing high‑quality materials for a variety of audiences
- Proven ability to maintain confidentiality and handle sensitive information in line with service requirements
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
SENA Assistant's in Glenfield employer: Leicestershire County Council
Leicestershire County Council is an excellent employer, offering a supportive work culture that prioritises the well-being and professional development of its staff. As a SENA Assistant, you will benefit from a collaborative environment where your contributions directly impact the lives of children and families, alongside opportunities for growth within the public sector. With a commitment to inclusivity and a focus on delivering high-quality services, this role provides a meaningful and rewarding career path in a dynamic setting.
Contact Details:
Leicestershire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SENA Assistant's in Glenfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leicestershire County Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leicestershire County Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace SENA Assistant's in Glenfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leicestershire County Council:Your cover letter is your chance to shine! Tell us why you want to work at Leicestershire County Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leicestershire County Council!
How to prepare for a job interview at Leicestershire County Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
