At a Glance
- Tasks: Support the SENA Service with admin tasks and ensure excellent service delivery.
- Company: Leicestershire County Council, dedicated to making a difference in people's lives.
- Benefits: Competitive salary, flexible working options, and a supportive work environment.
- Other info: Opportunities for career growth and commitment to inclusivity.
- Why this job: Join a team that values your ideas and makes a real impact in the community.
- Qualifications: GCSEs or equivalent, experience in admin roles, and strong communication skills.
The predicted salary is between 25995 - 26409 £ per year.
Organisation: Leicestershire County Council
Work Location: County Hall Glenfield Leicester LE3 8RA
Salary: £25,995 - £26,409 per annum (Pro rata for part time) (Pay award pending)
Working Hours: 16 hours per week
Contract Type: Permanent
Closing date: 9th August 2026
Interview Date(s): 18th August 2026
About The Role
Leicestershire County Council is seeking a highly organised and motivated individual to join the Special Educational Needs Assessment (SENA) Service as a SENA Assistant. This is a key role providing high-quality administrative and operational support to ensure the effective delivery of services to children and families. You will play a vital part in managing referrals, maintaining accurate records, supporting casework processes, and ensuring excellent customer service for families, schools and partner agencies. The role requires a proactive approach, strong organisational skills and the ability to work confidently with sensitive information in a fast-paced environment.
What You’ll Be Doing
- Supporting the coordination and administration of SENA processes, including referrals and casework activity
- Maintaining accurate and timely records across information systems
- Liaising with families, schools and professionals to gather and share information
- Providing high-quality customer service through telephone, email and face-to-face contact
- Supporting data quality and reporting requirements
- Assisting with meeting coordination, correspondence and documentation
About You
To apply for this post, you must have:
- Recognised academic qualifications such as GCSEs or equivalent, including NVQ Level 2 (or equivalent) in literacy and numeracy, and NVQ Level 2 in Business Administration (or equivalent experience), along with word processing skills and willingness to undertake further software training.
- Experience in a clerical or administrative role, ideally within a public sector setting, including handling correspondence, record systems, and general office duties.
- Demonstrable experience of using Microsoft Word, Excel, PowerPoint and other software systems, including maintaining and developing electronic and manual record systems.
- Ability to communicate effectively with members of the public and staff at all levels, with good written skills to produce high-quality materials for a variety of audiences.
- Proven ability to maintain confidentiality at all times and deal appropriately with sensitive information in line with service requirements.
- Ability to manage and co-ordinate a busy workload, prioritise tasks, meet deadlines, and work under pressure using own initiative.
- Evidence of delivering excellent customer care, working effectively as part of a team, and liaising with internal staff, external agencies, and the public.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For More Information Or An Informal Discussion, Please Contact Stephanie Carmichael, SENA Administrator
Telephone: 0116 305 1298
Email: Stephanie.Carmichael@leics.gov.uk
About Us
At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.
Benefits
For further information on what it’s like to work for us and the benefits we offer, please refer to the following:
- Our Recruitment Process
- Our Organisational Values
- Our Employee Benefits
- Working for Us
SENA Assistant in Glenfield employer: Leicestershire County Council
Leicestershire County Council is an exceptional employer, offering a dynamic work environment at County Hall in Glenfield, Leicester. With a strong commitment to employee growth and development, we provide opportunities for meaningful contributions to the community, particularly in supporting children and young people with additional needs. Our inclusive work culture promotes flexibility, collaboration, and innovation, making it an ideal place for those looking to make a real difference in education and inclusion.
Contact Details:
Leicestershire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SENA Assistant in Glenfield
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We think you need these skills to ace SENA Assistant in Glenfield
Some tips for your application 🫡
Showcase Your Public Service Passion:When applying for a part-time role in the government or public sector, it's vital to express your enthusiasm for public service. Share why you’re interested in contributing to Leicestershire County Council and how your values align with their mission. We love to see candidates who really care about making a difference!
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Tailor Your CV for Public Sector Standards:In the public sector, it’s common to focus on your skills and experiences that align specifically with the role. Ensure your CV includes clear examples of how your background fits the responsibilities outlined in the job posting for SENA Assistant at Leicestershire County Council. Use bullet points for clarity—it's all about making it easy for the hiring team!
Keep It Professional, But Personal:While we want you to be personable, don’t shy away from a formal tone in your cover letter. Share your motivations and what you hope to learn in this part-time role at Leicestershire County Council. It’s a balance of showing who you are while respecting the formal nature of the public sector!
How to prepare for a job interview at Leicestershire County Council
✨Show Your Commitment to Public Service
Part-time roles in the government or public sector often attract candidates who are passionate about making a difference. Let's highlight your dedication to public service during the interview. Be prepared to discuss any volunteer work or projects that showcase your commitment to the community and alignment with the mission of Leicestershire County Council.
✨Familiarity with Policy and Regulation
Understanding government policies and regulations is crucial in this field. Brush up on relevant laws or initiatives that impact the role you're applying for. We can also prep you for scenario-based questions where you might have to demonstrate how you'd navigate specific public issues relevant to SENA Assistant.
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Whether it’s communication, research, or analytical skills, make sure to relate your experience to the competencies sought by Leicestershire County Council. Discuss how your part-time availability complements your studies or other commitments, showing that you are ready to juggle responsibilities while bringing valuable skills to the table.
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