At a Glance
- Tasks: Support quality assurance and improvement projects while managing audits and documentation.
- Company: Leicestershire County Council, a supportive and inclusive workplace.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Join a dynamic team with a focus on continuous improvement and collaboration.
- Why this job: Make a real difference in quality management and improve services for the community.
- Qualifications: GCSEs in English and Maths, NVQ Level 3 or equivalent experience required.
The predicted salary is between 32070 - 34359 £ per year.
An exciting opportunity has arisen for a full time (12 month temporary) Quality Assurance Officer within the Business Services Team of the Environment and Transport Department.
About The Role
You will support the Senior Quality Assurance Officer to manage the delivery of both the internal and external audit programmes and monitor actions raised during audits and management meetings. Support managers in identifying and implementing improvement actions based on outcomes and conduct internal audits independently. You will assist teams in the development of continuous improvement and quality assurance activities by developing, reviewing and maintaining process charts and other documentation associated with the Quality Management System (QMS) & assist with Document Control within the Asset Management System as well as managing the departmental QMS web pages. You will lead improvement projects, advising and supporting teams to comply with Quality Management Systems, quality procedures and working practices. You will also undertake process mapping and work with teams on process improvement and efficiency. You will organise and prepare for key meetings, which will include minutes of meetings, preparation of report and presentation of results where appropriate.
About You
- English and Mathematics at GCSE grade 4-9 and NVQ Level 3 or equivalent or demonstrate equivalent experience.
- Have an awareness of auditing requirements and the knowledge of the concepts of asset management and quality management systems.
- Experience in working with staff at all levels, demonstrating strong interpersonal and communication skills (both verbal and written).
- Demonstrates a professional, tactful and diplomatic approach, while fostering positive relationships and maintaining strict confidentiality.
- Good organisational, prioritisation and planning skills with a flexible approach and the ability to work under pressure dealing with changing deadlines.
- Excellent ICT skills with experience in using a range of Microsoft packages (such as Word, Excel, Outlook, Visio) with the ability to maintain and monitor records as well as produce process charts and use flowchart software.
- Ability to travel to locations across the County as required.
Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer. This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.
Quality Assurance Officer in Glenfield employer: Leicestershire County Council
Leicestershire County Council is an exceptional employer, offering a dynamic work environment at County Hall in Glenfield, Leicester. With a strong commitment to employee growth and development, we provide opportunities for meaningful contributions to the community, particularly in supporting children and young people with additional needs. Our inclusive work culture promotes flexibility, collaboration, and innovation, making it an ideal place for those looking to make a real difference in education and inclusion.
Contact Details:
Leicestershire County Council Recruitment Team
