At a Glance
- Tasks: Support Direct Payments team by managing payments and monitoring accounts for 4000 cardholders.
- Company: Join a dedicated team focused on delivering accessible and inclusive financial services.
- Benefits: Competitive salary, commitment to inclusivity, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on quality customer service and teamwork.
- Why this job: Make a real difference in people's lives while developing your finance skills.
- Qualifications: Experience with financial systems, NVQ level 2 in Finance or Business Administration preferred.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities include working within the Direct Payments team, dealing with approximately 4000 Direct Payment cardholders. The role involves monitoring the collection and payments of Missing Contributions for individuals financially assessed charges and identifying Surplus balances in Direct Payment accounts, along with the timely and accurate recovery of Surplus balances.
Qualifications required:
- Experience of working with computerised financial systems.
- Good knowledge of MS Word and Excel.
- Attention to detail and an understanding of financial controls and processes.
- Ability to communicate effectively in writing, face-to-face, and by telephone while understanding the importance of confidentiality.
- Ability to efficiently plan work and use effective time management skills.
- Commitment to quality customer service.
- Ability to work within a very busy working environment and under pressure, prioritising work to meet tight deadlines.
- Ability to respond quickly to change and the introduction of new processes as the service expands.
- NVQ level 2 qualification in a relevant area e.g. Finance or Business Administration or similar appropriate equivalent.
We also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer. This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.
Direct Payments Finance Support Specialist in Glenfield employer: Leicestershire County Council
As a Direct Payments Finance Support Specialist, you will thrive in a supportive and inclusive work environment that values your contributions and prioritises employee well-being. Our commitment to professional development ensures that you have ample opportunities for growth, while our focus on quality customer service fosters a collaborative culture where every team member plays a vital role in enhancing the lives of our residents. Located in a dynamic setting, we offer a unique chance to make a meaningful impact within the community.
Contact Details:
Leicestershire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Direct Payments Finance Support Specialist in Glenfield
✨Tip Number 1
Get to know the company and its values! Before your interview, do a bit of research on their mission and how they serve the community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience with financial systems and customer service can benefit the Direct Payments team.
✨Tip Number 3
Show off your skills! Bring examples of how you've successfully managed finances or improved processes in previous roles. This will demonstrate your attention to detail and ability to work under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Direct Payments Finance Support Specialist in Glenfield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with financial systems and your attention to detail. We want to see how your skills match the role, so don’t be shy about showcasing your relevant qualifications!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Direct Payments team and how your background makes you a perfect fit. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since effective communication is key in this role, make sure your application reflects that. Use clear and professional language, and don’t forget to proofread for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at StudySmarter!
How to prepare for a job interview at Leicestershire County Council
✨Know Your Numbers
Since the role involves dealing with financial systems, brush up on your knowledge of financial controls and processes. Be prepared to discuss your experience with MS Word and Excel, and maybe even bring examples of how you've used these tools in previous roles.
✨Showcase Your Communication Skills
Effective communication is key in this position. Think of examples where you've successfully communicated complex information, whether in writing or face-to-face. Practise articulating your thoughts clearly, as this will demonstrate your ability to handle customer service effectively.
✨Time Management is Crucial
This job requires juggling multiple tasks under pressure. Prepare to discuss how you prioritise your workload and manage tight deadlines. You might want to share specific strategies or tools you use to stay organised and efficient.
✨Embrace Change
The role mentions responding quickly to changes and new processes. Reflect on past experiences where you've adapted to change in a work environment. Highlight your flexibility and willingness to learn, as this will show that you're ready for the dynamic nature of the job.
