At a Glance
- Tasks: Support adults in crisis by providing essential advice and assistance.
- Company: Join Leicestershire County Council, dedicated to making a difference in people's lives.
- Benefits: Flexible working hours, competitive salary, and a supportive team environment.
- Other info: Casual role with opportunities for full-time hours during peak times.
- Why this job: Make a real impact during challenging times for those in need.
- Qualifications: NVQ2 in Business Administration or relevant experience in customer care.
The predicted salary is between 26832 - 28146 £ per year.
Organisation: Leicestershire County Council
Work Location: Leicestershire County Council, County Hall, Groby Road, Glenfield, LE3 8RA
Salary: Grade 7 £26,832 - £28,146 per annum (pro-rata for part-time) (Pay award pending)
Working Hours: Casual hours of up to 37 hours per week. Monday to Thursday 9 - 5 and Friday 9 - 4.30
Contract Type: Casual
Closing Date: 21st August 2026
Interview Date(s): TBC potentially week of 1st September 2026
Are you looking for a role where you can make a real difference to people at times when they need help most?
About The Role
As a Casual Crisis and Resilience Advisor, you will support adults who are facing difficult or stressful situations. You will be one of the first people they speak to when they contact the service for help. Most of your work will be using online applications and over the phone. You will listen carefully to each person’s situation, ask the right questions, and decide what support is needed. This may include making a crisis payment, giving clear advice, or helping people access other services such as financial support, housing help, health services or community organisations. You will record information accurately, follow clear processes, and make sure people receive the right help as quickly as possible. Some calls may involve sensitive or upsetting issues, so it is important to remain calm, kind and professional at all times. Where there are safety concerns, you will follow safeguarding procedures and pass cases to the appropriate team. You will help the service improve by tracking cases, sharing examples of good practice, and participating in team activities such as training. This role is ideal for someone who wants to make a real difference to people at times when they need help most. These roles are casual as they are to support the team during peak times, cover annual and other leave. There will be times where the role will be full time and other times where it may only be 1 or 2 days in the week. The team leader will be clear in their communication to you regarding the rota.
About You
- Hold NVQ2 in Business Administration or equivalent relevant qualification or relevant experience
- Have experience of liaising with customers using a variety of methods
- Have experience of working in a customer facing role or environment delivering excellent customer care
- Have experience of accurately capturing, storing and retrieving info to meet organisational and customer needs
- Have excellent communication skills both written and verbal, including active listening and clear information-gathering
- Be skilled at accurately capturing, recording and retrieving information using databases, CRM systems and MS Office
- Be able to adapt to dealing with all kinds of customers in order to assist them adequately
- To be tactful, diplomatic and resilient when dealing with distressed or challenging customers
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For More Information Or An Informal Discussion, Please Contact:
- Gemma Andrews, Crisis and Resilience Project Manager (from 27th July to 7th August 2026) Telephone: 0116 305 5427 Email: gemma.andrews@leics.gov.uk
- Nuala Pollard, Crisis and Resilience Team Leader (from 10th - 14th August 2026) Telephone: 01163056776 Email: nuala.pollard@leics.gov.uk
About Us
At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.
Benefits
For further information on what it’s like to work for us and the benefits we offer, please refer to the following: Our Recruitment Process, Our Organisational Values, Our Employee Benefits, Working for Us.
Crisis and Resilience Advisor (casual contract) in Glenfield employer: Leicestershire County Council
Leicestershire County Council is an exceptional employer, offering a dynamic work environment at County Hall in Glenfield, Leicester. With a strong commitment to employee growth and development, we provide opportunities for meaningful contributions to the community, particularly in supporting children and young people with additional needs. Our inclusive work culture promotes flexibility, collaboration, and innovation, making it an ideal place for those looking to make a real difference in education and inclusion.
Contact Details:
Leicestershire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Crisis and Resilience Advisor (casual contract) in Glenfield
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Leicestershire County Council, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Crisis and Resilience Advisor (casual contract) in Glenfield
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Leicestershire County Council. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Leicestershire County Council. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Leicestershire County Council
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Leicestershire County Council.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Crisis and Resilience Advisor (casual contract) role at Leicestershire County Council, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Leicestershire County Council that you can think critically and act effectively under pressure.
