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- Tasks: Support vulnerable individuals by identifying and claiming under-claimed benefits.
- Company: Join a dedicated Adult Social Care Finance team in Leicestershire.
- Benefits: Flexible working arrangements, competitive salary, and a supportive work environment.
- Other info: Commitment to equal opportunities and an enhanced DBS check required.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience with caseload management and public queries is preferred.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join our Adult Social Care Finance team as a Benefits Case Officer and play a vital role in supporting vulnerable individuals across Leicestershire. As part of the Benefits Team, you'll help maximise income for service users and the Council by identifying and claiming under‑claimed benefits. You'll work with older and vulnerable adults receiving chargeable services—both residential and non‑residential—as well as those for whom the Council acts as Corporate Appointee or Court of Protection Deputy.
Key Responsibilities
- Identifying unclaimed benefits and assisting with applications.
- Liaising with benefit authorities.
- Conducting home visits across the County when necessary; therefore, access to a vehicle and adequate business insurance is essential.
- Balancing working life with personal commitments: we consider flexible working arrangements such as term‑time, part‑time, compressed hours, flexible start/finish, home/remote, as appropriate.
What we are looking for
- Strong experience managing caseloads and handling public queries, preferably within a means‑tested or disability‑related benefits area.
- Familiarity with financial data systems and Adult Social Care policies.
- Excellent written and verbal communication skills.
- Solid understanding of the Welfare Benefits system or ability to quickly develop such understanding.
- Ability to work independently, manage time effectively, and meet deadlines.
- Aware of and committed to Equal Opportunities, the Equality Act 2010, confidentiality and GDPR.
An enhanced DBS check is required for this role. We also value individuals who align with our core values and will ask you to demonstrate this during the selection process.
Disability Confident Employer statement: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
Case Officer (Benefits) in Glenfield employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Officer (Benefits) in Glenfield
✨Tip Number 1
Network like a pro! Reach out to people in the Adult Social Care sector, especially those already working as Case Officers. They can provide insider info and might even give you a heads-up about job openings.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of the Welfare Benefits system. We recommend practising common interview questions related to benefits claims and case management to show you're ready to hit the ground running.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experience with managing caseloads and handling public queries. This will demonstrate that you can effectively support vulnerable individuals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Case Officer (Benefits) in Glenfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your experience with benefits and case management. We want to see how your skills align with the role of a Benefits Case Officer, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically—this will help us see your ability to communicate effectively.
Demonstrate Your Understanding of Welfare Benefits: We’re looking for candidates who understand the Welfare Benefits system or can quickly get up to speed. In your application, mention any relevant experience or knowledge you have in this area to show us you’re ready to hit the ground running.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts!
How to prepare for a job interview at Leicestershire County Council
✨Know Your Benefits Inside Out
Make sure you brush up on the Welfare Benefits system before your interview. Familiarise yourself with common benefits that might be under-claimed, especially those relevant to older and vulnerable adults. This knowledge will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Communication Skills
As a Case Officer, you'll need to communicate effectively with service users and benefit authorities. Prepare examples of how you've successfully managed public queries or liaised with different stakeholders in the past. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Your Time Management Abilities
Since managing caseloads is crucial for this role, think of specific instances where you've balanced multiple tasks or deadlines. Be ready to discuss how you prioritise your workload and ensure that you meet all necessary deadlines without compromising on quality.
✨Align with Core Values
Research the core values of the organisation and think about how your personal values align with them. Be prepared to share examples from your past experiences that demonstrate your commitment to equal opportunities, confidentiality, and GDPR compliance. This will help you stand out as a candidate who truly fits the company culture.