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- Tasks: Complete financial assessments for individuals receiving local authority services.
- Company: Supportive council prioritising work-life balance and flexible arrangements.
- Benefits: Flexible working options, including remote work and part-time hours.
- Why this job: Make a difference in the lives of older and disabled people while developing your skills.
- Qualifications: Experience in managing caseloads and strong communication skills required.
- Other info: Opportunity to work independently with excellent career development potential.
The predicted salary is between 36000 - 60000 £ per year.
We are keen to support employees to balance their working life with other commitments. Wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss possible flexible working options for this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
This is a financial assessment role. As a Case Officer in the Financial Assessments and Deferred Payment Scheme team you will be completing financial assessments for people who receive non-residential and residential services from the local authority. Accuracy and attention to detail are important in this role as well as being able to work independently and as part of a team. You will be working with older and disabled people and their representatives to obtain all appropriate financial and other relevant information for the purpose of undertaking a financial assessment. You will be working with minimal supervision, managing a caseload where you will be responsible for the completion of financial assessments. This will involve dealing with queries and correspondence from the public. A standard DBS check is required for this post.
Responsibilities
- Managing a caseload involving dealing with queries and correspondence from the public
- Working with a computerised financial and data management systems
- Knowledge of Adult Social Care policy and practice
- Understanding the importance of confidentiality, data security and management
- Communicating well, verbally and in writing
- Gathering and analysing information
- Working without direct supervision, managing your own time effectively, prioritising to meet deadlines
About You / Qualifications
The successful candidate will be able to demonstrate experience of, or ability in:
- Experience of managing a caseload involving dealing with queries and correspondence from the public
- Working with a computerised financial and data management systems
- Knowledge of Adult Social Care policy and practice
- Understanding of the importance of confidentiality, data security and management
- Communicating well, verbally and in writing
- Gathering and analysing information
- Working without direct supervision, managing your own time effectively, prioritising to meet deadlines
We also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Case Officer (Appointeeship & Deputyship) in Glenfield employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Officer (Appointeeship & Deputyship) in Glenfield
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work in Adult Social Care. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to financial assessments and case management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your attention to detail during interviews. Bring examples of how you've successfully managed a caseload or handled sensitive information. This will demonstrate your fit for the Case Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles that match your skills and interests.
We think you need these skills to ace Case Officer (Appointeeship & Deputyship) in Glenfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Case Officer role. Highlight your experience with financial assessments and managing a caseload, as well as your understanding of Adult Social Care policy. This shows us you’re serious about the position!
Show Off Your Communication Skills: Since this role involves a lot of correspondence with the public, it’s crucial to demonstrate your communication skills. Use clear and concise language in your application, and maybe even share an example of how you've effectively communicated in a previous role.
Emphasise Attention to Detail: Accuracy is key in this job, so make sure to mention any experiences where your attention to detail made a difference. Whether it’s in financial assessments or data management, we want to see that you can handle the nitty-gritty without missing a beat!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our values there!
How to prepare for a job interview at Leicestershire County Council
✨Know Your Stuff
Make sure you brush up on Adult Social Care policy and practice. Familiarise yourself with the financial assessment process and any relevant legislation. This will show that you're not just interested in the role, but that you understand its importance.
✨Showcase Your Communication Skills
Since you'll be dealing with queries from the public, practice how you articulate your thoughts clearly and concisely. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations.
✨Demonstrate Attention to Detail
Accuracy is key in this role, so be ready to discuss how you ensure precision in your work. Bring examples of past experiences where your attention to detail made a difference, especially when managing a caseload.
✨Be Ready for Flexibility Questions
Given the emphasis on flexible working arrangements, think about how you can adapt your working style to meet the needs of the team. Be prepared to discuss your own preferences and how they align with the council's values.
