At a Glance
- Tasks: Support finance operations in managing Direct Payments and recovering surplus balances.
- Company: Leicestershire County Council, dedicated to social care and community support.
- Benefits: Flexible hours, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team environment with options for part-time and flexible working.
- Why this job: Make a difference in people's lives while gaining valuable finance experience.
- Qualifications: Experience with financial systems, strong communication skills, and attention to detail.
The predicted salary is between 24000 - 28000 £ per year.
Leicestershire County Council is looking to appoint a Finance Support Assistant post within Finance Operations (Corporate Resources Department), supporting Adult Social Care (ASC), Disabled Children’s Services, and Health. This is a permanent post for up to 37 hours per week.
The role involves monitoring the collection and payments of Missing Contributions for individuals, identifying surplus balances in Direct Payment accounts, and recovering those balances promptly. It also provides support to the wider Direct Payments team in a fast‑paced, modern finance environment that manages £56m of social care income and £160m of expenditure annually with 500 providers.
ResponsibilitiesThe Finance Support Assistant will work within the Direct Payments team, dealing with approximately 4,000 Direct Payment cardholders and ensuring accurate recovery of surplus balances. The role requires a flexible, adaptable approach to a wide range of tasks and a client‑driven mindset to deliver quality service.
Qualifications- Experience with computerised financial systems and good knowledge of MS Word and Excel, with attention to detail and an understanding of financial controls and processes
- Effective communication skills in writing, face‑to‑face and telephone, and an understanding of confidentiality
- Ability to plan work efficiently and use effective time‑management skills
- Commitment to quality customer service
- Ability to work in a very busy environment under pressure, prioritising work to meet tight deadlines
- Adaptability to change and new processes as the service expands
- NVQ Level 2 qualification in a relevant area (e.g., Finance or Business Administration) or equivalent
Flexible Working has three local options including part‑time working, job sharing, term‑time working or flexible start and finish times.
Legal RequirementsThis post is covered by Part 7 of the Immigration Act (2016); speaking fluent English is an essential requirement. Reasonable adjustments will be considered for applicants with a disability.
Finance Support Assistant: Direct Payments, Flexible Hours employer: Leicestershire County Council
Leicestershire County Council is an exceptional employer, offering a supportive work culture that prioritises employee well-being and flexibility, with options for part-time working and job sharing. As a Finance Support Assistant, you will play a vital role in managing significant social care finances while benefiting from opportunities for professional growth and development within a dynamic team dedicated to delivering quality service to the community.
Contact Details:
Leicestershire County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Finance Support Assistant: Direct Payments, Flexible Hours
✨Tip Number 1
Network like a pro! Reach out to people in the finance sector, especially those working in social care. A friendly chat can lead to insider info about job openings and even recommendations.
✨Tip Number 2
Prepare for interviews by practising common questions related to finance support roles. We suggest role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your adaptability! In your conversations, highlight examples of how you've successfully managed change or tackled new processes. This will resonate well with employers looking for flexible candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Finance Support Assistant: Direct Payments, Flexible Hours
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with financial systems and customer service, as these are key for the Finance Support Assistant role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this position. Mention your adaptability and client-driven mindset, and how you can contribute to our fast-paced finance environment.
Showcase Your Attention to Detail:Since the role involves monitoring payments and recovering balances, it's crucial to demonstrate your attention to detail. Include examples from your past work where you've successfully managed financial tasks or resolved discrepancies.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Leicestershire County Council
✨Know Your Numbers
Since the role involves handling financial data, brush up on your knowledge of financial systems and processes. Be ready to discuss your experience with MS Word and Excel, and how you've used these tools in previous roles to manage finances effectively.
✨Demonstrate Your Client-Driven Mindset
This position requires a strong focus on customer service. Prepare examples of how you've gone above and beyond for clients in past roles. Think about specific situations where you resolved issues or improved service delivery, as this will show your commitment to quality service.
✨Show Your Adaptability
The finance environment can be fast-paced and ever-changing. Be prepared to discuss times when you've had to adapt to new processes or changes in your work environment. Highlight your flexibility and how you manage to stay organised under pressure.
✨Practice Effective Communication
As you'll be dealing with a variety of stakeholders, effective communication is key. Practice articulating your thoughts clearly and concisely. Consider role-playing common interview questions with a friend to enhance your confidence in both written and verbal communication.
