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- Tasks: Support vulnerable adults and children during their transport to schools and activities.
- Company: Join Leicestershire County Council, a diverse and inclusive organisation dedicated to community service.
- Benefits: Enjoy flexible working hours, training opportunities, and a supportive work environment.
- Why this job: Make a real difference in people's lives while gaining valuable experience in customer care.
- Qualifications: Experience in customer service and effective communication skills are essential.
- Other info: Casual contracts available; DBS check required; commitment to equality and diversity is crucial.
The predicted salary is between 19600 - 19800 £ per year.
Job Description
Organisation: Leicestershire County Council
Work Location: Various locations detailed below
Worker Category: Field Based Worker
Salary: £24,423 – £24,582 per annum (pro-rata for part time)
Working Hours: up to 20 hours per week for school term time only or 52 weeks per annum (2 hours in the morning and 2 in the afternoon each day – dependant on the run so can be slightly longer).
Contract Type: Casual
Closing Date: 31st July 2026
Interview Date(s): Various dates available
About the Role
We are currently looking to recruit a number of bus escorts for our Passenger Fleet Team.
Escorts are primarily responsible for transporting vulnerable adults and children with special educational needs including physical and /or learning difficulties to their School, Day Centres and other activities.
Escorts will ensure (along with the driver) their passengers\’ personal wellbeing and safe/secure travel at all times, in accordance with the job description, relevant Policies, legislation, Procedures and good practice.
If you enjoy working with people, in a role that really makes a difference to people\’s lives, we would like to hear from you.
Current vacancy packages available:
ESCORT
Blaby Depot 2 x Thur and Fri (split shift 4 hours per day – 8 hours per week) School Term Time Only
Nailstone Depot – 2 x Mon – Friday (split shift 4 hours per day – 20 hours per week) 52-week contract
Loughborough Depot 1 x Mon – Friday (split shift 4 hours per day – 20 hours per week) 52-week contract
Mountsorrel – 1 x 1 x Mon – Friday (split shift 4 hours per day – 20 hours per week) School Term Time Only – Maternity Cover
Plus: Casual contracts (as and when needed to cover absences) available at all depots.
A DBS enhanced check for a regulated activity is required for this post.
For information on our approach to the recruitment of ex-offenders, please see our policy statement.
This role is a \”Safety Critical Post\” and, consequently, subject to random drug and alcohol testing in accordance with our policies and procedures. A copy of our Substance Misuse Policy and Procedure is available upon request.
About You
The post holder must have experience or knowledge in::
- Working face-to-face with the general public within a service provision environment providing customer care and quality services
- Keeping written records / documentation in a neat and tidy manner and sufficiently numerate to complete
- Able to communicate effectively with people with varying capabilities, including those with challenging behaviours.
- Ability, with training, to undertake a series of moving and handling operations associated with the transport of people and static loads
- Must be willing, after training, to administer first aid, medication and rescue medication as and when required
You must also have an understanding of, and commitment to, equality, diversity and inclusion.
In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual\’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
Lisa Weir, Team Manager – Passenger Fleet
Telephone: 0116 305 7573
Email:
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the \’About You\’ section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on \’Apply Now\’. You will need to upload a supporting statement that is no longer than 250 words as part of your application which explains how you meet the criteria listed in the \’About You\’ section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: applying for this post, you agree to our Terms and Conditions.
About Us
About Leicestershire County Council
Leicestershire County Council is a Disability Confident, Menopause Friendly, Mindful Employer, Fostering Friendly, Forces Friendly, and Cycle Friendly organisation. In August 2021, we also signed up to the Race at Work Charter. We are strongly committed to promoting equality and opportunity, championing employee wellbeing and investing in staff training and development.
Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire.
For further information on what it\’s like to work for us and the benefits we offer, please refer to the following:
Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us
Escort employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Escort
✨Tip Number 1
Familiarise yourself with the specific needs of vulnerable adults and children, especially those with special educational needs. Understanding their requirements will help you demonstrate your commitment to their wellbeing during interviews.
✨Tip Number 2
Highlight any previous experience in customer care or working with diverse groups. Be ready to share examples of how you've effectively communicated with individuals who may have challenging behaviours.
✨Tip Number 3
Prepare to discuss your understanding of equality, diversity, and inclusion. Think of instances where you've promoted these values in your previous roles, as this aligns with the council's commitment.
✨Tip Number 4
If you're interested in flexible working arrangements, consider reaching out to the contact person listed in the job description. This shows initiative and helps you understand how the role can fit into your lifestyle.
We think you need these skills to ace Escort
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Escort. Familiarise yourself with the job description and think about how your experience aligns with the requirements.
Craft Your Supporting Statement: Your supporting statement is crucial. In no more than 250 words, clearly explain how you meet the criteria listed in the 'About You' section. Use specific examples from your past experiences to demonstrate your skills and commitment.
Highlight Relevant Experience: When detailing your experience, focus on roles where you've worked face-to-face with the public or provided customer care. Mention any relevant training or skills, such as first aid or working with vulnerable individuals.
Proofread Your Application: Before submitting, take the time to proofread your application. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A well-presented application reflects your attention to detail.
How to prepare for a job interview at Leicestershire County Council
✨Show Your Passion for Helping Others
During the interview, express your genuine interest in working with vulnerable adults and children. Share any relevant experiences that highlight your commitment to making a positive impact on their lives.
✨Demonstrate Effective Communication Skills
Since you'll be interacting with individuals with varying capabilities, it's crucial to showcase your ability to communicate clearly and compassionately. Prepare examples of how you've successfully communicated in challenging situations.
✨Highlight Your Experience with Record Keeping
Mention your ability to maintain neat and accurate documentation, as this is an important aspect of the role. Be ready to discuss any previous roles where you had to keep records or manage information effectively.
✨Understand the Importance of Safety
Familiarise yourself with safety protocols related to transporting individuals. Be prepared to discuss how you would ensure the wellbeing and secure travel of passengers, as this is a key responsibility of the role.