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- Tasks: Be the first point of contact for customers and manage referrals in a dynamic environment.
- Company: Leicestershire County Council, dedicated to making a difference in the community.
- Benefits: Flexible working options, competitive pay, and opportunities for personal growth.
- Other info: Join a supportive team with a commitment to diversity and inclusion.
- Why this job: Make a real impact by helping people regain their independence and support urgent care needs.
- Qualifications: GCSEs in English and relevant experience in social care or customer service.
The predicted salary is between 13.9 - 13.9 £ per hour.
Organisation: Leicestershire County Council
Work Location: Room 700, Rutland Building, County Hall, Leicester Road, Glenfield, LE3 8RA
Salary: £13.90 per hour
Working Hours: Casual
Contract Type: Casual
Closing Date: 27th March 2026
Interview Date(s): TBC
This role does not meet the minimum salary requirements for sponsorship; therefore you must already have the right to work in the UK in order to apply.
Are you looking for a rewarding career where you can make a difference? Do you want a job where no two days are the same?
About the Role
The HART service provides several care and support offers under its registration as a domiciliary care service. This includes:
- Reablement, which helps people return home from hospital or prevent them from being admitted to hospital, and regain their independence.
- Homecare support to facilitate the timely discharge from acute and community hospitals.
- Short term crisis support for those experiencing an urgent social care need.
These service offers are all short-term support, helping someone to become as independent as possible, and to ensure that the right support pathway is in place to meet any ongoing care and support needs.
Key Duties:
- Be the first point of contact for all internal and external customers to the HART Service.
- Provide a comprehensive initial contact and duty function, ensuring that queries, issues and referrals are prioritised accordingly and progressed in line with service response timescale.
- Accept initial referrals into the service and screen against the HART Criteria.
- Programme the efficient deployment of culturally appropriate reablement support to meet identified goals and support needs.
- Prioritise urgent referrals to meet key performance indication response times within a two-hour window.
- Programme Service in such a way which maximises the utilisation of all available resources.
It is an important role in the day-to-day running of the service which operates 365 days of the year from 7am to 10:30pm with a rolling rota shift pattern which includes regular weekends, early, late and day shifts and bank holidays. The nature of the work may involve the job holder carrying out work outside of normal working hours.
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- Minimum of 4 GCSE's A - C grades including English Language or other qualifications of an equivalent level.
- Experience of working in local government and relevant experience working within an Adult Social Care setting.
- Experience of managing risk and ensuring the best outcome for the customer and undertaking research to identify agencies to effectively signpost relevant queries.
- Experience of working effectively as part of a team, supporting and developing colleagues, and have experience working within a customer service or customer contact centre.
- Knowledge of using complex ICT customer service databases to record and retrieve customer information and the use of Microsoft Packages Word, Excel and Outlook.
- Excellent written and verbal communication skills and able to learn and process new information quickly and accurately.
- Able to identify and record critical information and demonstrate quick thinking and problem solving, with fast and accurate keyboard skills with good attention to detail.
- A flexible approach to work, access to a vehicle and drivers' licence and an Enhanced DBS is required.
In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part-time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service.
If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For further information regarding this position, please contact Jane Wesson HART Recruitment and Quality Manager: To contact Jane by email please click here or Tel: 01163053218.
How to Apply
At Leicestershire County Council we're looking for top talent from all walks of life. Whoever you are, wherever you're from, and whatever your background - we care about what you bring to our organisation, not just what's on your CV. That's why we've designed a recruitment process that's fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we'd love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the About You section above. Without this information, we won't be able to assess your suitability for the role, and your application will be rejected.
For tips on how to write your statement, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal.
By applying for this post, you agree to our Terms and Conditions.
HART Referral, Duty & Programming Officer in England employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HART Referral, Duty & Programming Officer in England
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the HART service and its key duties. This way, when you get that interview, you can show off your knowledge and passion for making a difference.
✨Tip Number 2
Network like a pro! Reach out to current or former employees of Leicestershire County Council on LinkedIn. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and social care. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and professional, which can set you apart from other candidates.
We think you need these skills to ace HART Referral, Duty & Programming Officer in England
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure you understand what the role is all about. Highlight the key responsibilities and requirements so you can tailor your application to show how you fit the bill.
Craft a Strong Supporting Statement: This is your chance to shine! Use your supporting statement to clearly demonstrate how you meet the criteria listed in the job description. Be specific and give examples from your experience that relate directly to the role.
Show Off Your Communication Skills: Since excellent written communication is key for this role, make sure your application is clear, concise, and free of errors. A well-structured application reflects your attention to detail and professionalism.
Apply Early and Through Our Website: Don’t wait until the last minute! Submit your application as soon as you can through our website. This not only shows your enthusiasm but also ensures you don’t miss out if we receive a lot of applications.
How to prepare for a job interview at Leicestershire County Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the HART service and its key duties. Familiarise yourself with the types of support offered, especially reablement and crisis support. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact for customers, prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you managed queries effectively or resolved issues quickly, as this will resonate well with the interviewers.
✨Demonstrate Quick Thinking
The job requires quick thinking and problem-solving skills. Think of scenarios where you had to make fast decisions or prioritise urgent tasks. Be ready to discuss these examples during your interview to showcase your ability to handle pressure and meet key performance indicators.
✨Prepare for Behavioural Questions
Expect questions that assess how you align with the council's values and your ability to work as part of a team. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you provide clear and concise responses that highlight your relevant experience.