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- Tasks: Manage consumer collections and resolve disputes while supporting clients.
- Company: Local government organisation committed to equality and diversity.
- Benefits: Hybrid working, 25 days annual leave, and a supportive work environment.
- Why this job: Make a difference in people's lives while developing your customer service skills.
- Qualifications: Experience in query management and strong customer service skills.
- Other info: Join a team that values equality and offers a fulfilling career path.
The predicted salary is between 30000 - 42000 £ per year.
A local government organization in the United Kingdom is seeking a full-time Debt Resolution Officer. This role involves managing consumer collections, resolving disputes, and supporting clients with a full 360-degree service.
Applicants should have experience in query management, customer service skills, and a commitment to equality and diversity.
The position offers hybrid working, 25 days of annual leave, and a supportive work environment.
Debt Resolution Specialist - Hybrid Role in England employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Resolution Specialist - Hybrid Role in England
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt resolution and customer service. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your commitment to equality and diversity during interviews. Share examples of how you've supported diverse clients or resolved disputes fairly. This will demonstrate that you align with the organisation's values.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won't find anywhere else.
We think you need these skills to ace Debt Resolution Specialist - Hybrid Role in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in query management and customer service. We want to see how your skills align with the role of a Debt Resolution Specialist, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping clients and how you can contribute to our commitment to equality and diversity. Keep it engaging and personal – we love to see your personality!
Showcase Your Problem-Solving Skills: In this role, resolving disputes is key. Use examples from your past experiences to demonstrate how you’ve successfully managed conflicts or tricky situations. We’re looking for those who can think on their feet and find solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to see more about our supportive work environment!
How to prepare for a job interview at Leicestershire County Council
✨Know Your Stuff
Make sure you understand the ins and outs of debt resolution. Brush up on consumer collections, dispute management, and the importance of equality and diversity in your approach. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully managed queries or resolved disputes. Highlight how you supported clients and maintained a positive relationship, as this is crucial for the role. We want to see your ability to empathise and communicate effectively.
✨Embrace the Hybrid Model
Since this is a hybrid role, be ready to discuss how you can thrive in both remote and in-office settings. Share any previous experiences you have with hybrid working and how you stay organised and productive in different environments. This will demonstrate your adaptability.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the support available for new hires, or how the organisation promotes equality and diversity. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
