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- Tasks: Handle customer enquiries and provide top-notch product advice.
- Company: Leicestershire County Council, committed to excellent service.
- Benefits: Competitive salary, flexible hours, annual leave, and pension scheme.
- Other info: Enjoy a flexible work environment with a focus on work-life balance.
- Why this job: Join a supportive team and make a difference in customer experiences.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 26832 - 28146 £ per year.
Leicestershire County Council is seeking a Customer Experience Team member in Leicester. This role involves handling a variety of customer enquiries, providing product advice, and ensuring excellent service standards.
Candidates should have experience in a customer service environment, possess strong communication skills, and the ability to manage workload effectively.
The position offers a competitive salary of £26,832 - £28,146 per annum for a fixed-term of 12 months, with flexible working options and benefits including annual leave and pension scheme.
Customer Experience Specialist — Flexible Hours (12‑Month FTC) in England employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Specialist — Flexible Hours (12‑Month FTC) in England
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Leicestershire County Council on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Experience Specialist.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle tricky enquiries or difficult customers. We want to show that we can keep our cool and provide top-notch service under pressure!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when answering questions. We need to demonstrate that we can explain things simply and effectively, just like we would with customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that we’re genuinely interested in joining the team at Leicestershire County Council.
We think you need these skills to ace Customer Experience Specialist — Flexible Hours (12‑Month FTC) in England
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've handled enquiries and provided advice in the past, so share specific examples that showcase your skills!
Communicate Clearly: Strong communication is key for this role. When writing your application, keep it clear and concise. Use straightforward language and make sure your points come across effectively – we love a good communicator!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention how your skills align with what we're looking for at Leicestershire County Council.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Leicestershire County Council
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand how to handle different types of enquiries and think of examples from your past experience where you provided excellent service. This will show that you’re ready to tackle the role head-on.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice articulating your thoughts clearly and confidently. You might want to do a mock interview with a friend or family member to get comfortable with speaking about your experiences and how they relate to the job.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss specific situations where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your ability to manage workload effectively while ensuring customer satisfaction.
✨Show Enthusiasm for the Role
Let your passion for customer service shine through during the interview. Research Leicestershire County Council and their values, and be ready to explain why you want to work with them specifically. A genuine interest in the role can set you apart from other candidates.