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- Tasks: Join our Customer Experience Team and be the first point of contact for customers.
- Company: ESPO, a dynamic organisation focused on delivering excellent customer service.
- Benefits: Flexible working, 25 days annual leave, and a generous pension scheme.
- Other info: Great office location with opportunities for learning and development.
- Why this job: Make a real difference by helping customers and solving their enquiries.
- Qualifications: GCSEs in English and experience in a fast-paced customer service environment.
The predicted salary is between 26832 - 28146 £ per year.
Organisation: ESPO
Work Location: Barnsdale Way, Grove Business Park, Enderby, Leicestershire, LE19 1ES
Salary: Grade 7 £26,832 - £28,146 Per annum (Pro rata for part time)
Working Hours: 37 per week
Contract Type: 12 Months Fixed Term
Do you have a passion for delivering excellent customer experience? If so, you could be exactly what we are looking for.
We have an exciting opportunity to join ESPO's busy, fast paced, Customer Experience Team based in Leicester.
About the Role
Our Customer Experience Team is the first point of contact for our customers. The role involves dealing with a wide range of customer enquiries, including taking and entering new orders, general customer enquiries, product and account advice, and more. You will liaise directly with our customers, internal teams and third‑party support partners to achieve the best outcome for our customers. The role is both challenging and rewarding. We need people who can work at pace, make sound decisions and work as part of a team. You will have experience of working in a customer service environment, be able to build rapport, accurately record information and problem‑solve, with a genuine desire to help customers. Great verbal and written communication skills are essential, as is a positive, flexible and resilient mindset with the ability to work collaboratively with colleagues throughout our organisation.
About You
To apply for this post, you must:
- Minimum of 4 GCSEs A–C grades including English Language, or an equivalent level of qualification or demonstrable experience.
- Experience of handling a high volume of customer enquiries by phone and email in a contact centre or fast‑paced customer service environment.
- Clear understanding of how to deliver excellence in customer service and good understanding of working in a retail environment; ability to utilise information and technology to resolve issues.
- Excellent verbal and written communication skills.
- Take ownership and resolve enquiries for customers.
- Excellent IT skills, including experience working with complex systems and databases to interrogate, record and resolve customer enquiries. Ability to accurately enter customer data.
- Experience of managing workload and achieving targets.
We also expect you to share our commitment to our values and provide evidence of how you have demonstrated them as part of the interview process.
What we offer
- Flexible working opportunities and access to an employee benefits portal with a car lease scheme.
- 25 days annual leave plus bank holidays (increasing to 30 days after 5 years’ service) and a scheme to buy additional leave.
- Local Government Pension Scheme with a generous employer contribution.
- Opportunities for learning and development.
- Great office location next to Fosse Park, with free on‑site parking and easy access to the M1 and M69.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part‑time working, job sharing, term‑time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service.
Customer Experience Associate in England employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Associate in England
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ESPO. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to get comfortable with your responses. This will boost your confidence when it comes to the real deal.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with handling customer enquiries and problem-solving. Use specific examples to demonstrate how you've successfully managed similar situations in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Associate in England
Some tips for your application 🫡
Show Your Passion: Make sure to express your passion for delivering excellent customer experience in your application. We want to see that you genuinely care about helping customers and can bring that enthusiasm to our team.
Tailor Your CV: Customise your CV to highlight your relevant experience in customer service. We love seeing how you've handled enquiries, built rapport, and resolved issues in fast-paced environments, so make those experiences stand out!
Be Clear and Concise: When writing your cover letter or any written communication, keep it clear and to the point. We appreciate good communication skills, so show us you can convey your thoughts effectively without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Leicestershire County Council
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss your previous experiences in handling customer enquiries, especially in a fast-paced environment. Think of specific examples where you went above and beyond to help a customer.
✨Showcase Your Communication Skills
Since great verbal and written communication skills are essential for this role, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you effectively communicated with customers or colleagues to resolve issues.
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you successfully resolved customer issues. Highlight your ability to think on your feet and make sound decisions under pressure. This will show that you can handle the challenges of the role.
✨Align with Their Values
Research ESPO's values and be ready to discuss how your personal values align with theirs. Prepare examples from your past experiences that demonstrate your commitment to these values, as this will show that you're a good cultural fit for their team.