Directorate Support Lead — Team Leader PA

We are looking for an experienced, highly capable, and motivated Team Leader‑PA to Director‑Secretariat Services to support the leadership team within the Council's Corporate Resources department. This is an exciting opportunity to work at the centre of the department, providing high‑level support to senior leaders and playing an important role in the smooth and effective running of key business functions.

Key Responsibilities

• Provide job‑share support to the Director, as well as supporting the wider Assistant Directors, while also taking on line‑management responsibilities.
• Act as first point of contact for the Director and Assistant Directors, building strong relationships across the organisation and with external partners.
• Manage a varied and interesting range of enquiries, including sensitive and high‑profile matters, while overseeing complex diary and inbox management and coordinating senior‑level meetings.
• Shape departmental communications, organise events, maintain intranet content, and contribute to business continuity, risk management, and performance reporting.

Benefits

We offer a generous annual leave package of 25 days, increasing to 30 days after five years' service.

Requirements

• You will bring strong administrative/high‑quality executive or senior‑level business support experience, ideally backed by an NVQ Level 3 in Business Administration or equivalent relevant experience, including complex diary and email management.
• Experience of supervising staff, organising/prioritising and allocating work, and supporting service improvement.
• Produce high‑quality reports and correspondence, maintaining accurate record systems, and using Microsoft Office packages including Outlook, Word, Excel, and PowerPoint to a high standard.
• Excellent written and verbal communication and interpersonal skills, with the ability to respond to enquiries appropriately, engage with officers and members of the Council to ensure key activities are progressed smoothly and on time.
• Strong focus on customer care, displaying tact, diplomacy and resilience when dealing with difficult situations and always projecting a confident and professional image.
• You will be self‑motivated, organised, and able to work flexibly, using your initiative to resolve issues and respond to changing demands.
• You will also be able to work quickly and accurately to deadlines, maintain professionalism in challenging situations, and inspire confidence through your credibility, judgement, and approach.
• A good understanding of how local government works and the key issues/challenges facing local government and high levels of political awareness.
• You will understand the importance of excellent customer service, confidentiality, data protection, and equal opportunities, and be confident applying this knowledge in a busy and professional environment.
• Working knowledge of the Council's committee system will be advantageous.

Commitment to Values

We expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

EEO Statement

Disability Confident. A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please visit our website. We encourage all applicants to apply. Applicants are required to upload a supporting statement that explains how they meet the criteria listed in the 'About You' section above.