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- Tasks: Be the first point of contact for customers, handling queries and administrative duties.
- Company: Join Nottingham City Council, a progressive and inclusive workplace.
- Benefits: Competitive salary, generous leave, pension scheme, and hybrid working options.
- Why this job: Make a real difference in your community while developing your customer service skills.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
The predicted salary is between 26824 - 27694 £ per year.
Contract Type: Permanent
Working Hours: 22.2 per week – Wednesday, Thursday and Friday
Worker Type: Hybrid
Salary: Starting Salary is £26,824 (Level 1) rising to £27,694 (Level 3) for full time per annum (pro rata for part-time)
Location: London Road Heat Station, 12 London Road, Nottingham, NG2 3AB
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
About the Role
An opportunity has arisen to join the Enviroenergy Customer Service Team in the Enviroenergy department on a permanent contract working 3 days per week. In this role, you will be a first point of contact within Enviroenergy for Commercial and Domestic customers primarily via the telephone, but also through other channels appropriate to the demand. You will be required to perform administrative duties including Account billing, account investigations, general queries, and mailbox management.
To be a main point of contact within the contact centre and where necessary customer contact activities for Citizens; identifying the needs of those customers at first point of contact and then to address that need effectively and efficiently, or else by referring the customer to the appropriate department, partner, or external organisation.
To undertake a range of administrative duties as and when required to support the Customer Services team, Commercial, and Business development officers. You will be working in a fast-paced environment where focus and attention to detail while under pressure are essential.
This is a hybrid role where during the induction period you will be expected to attend training in the office moving to the hybrid approach once induction and training are complete.
About You
- Customer Service Experience
- Complaints Handling Experience
- Ability to multi-task, prioritise, and manage time effectively
- Ability to adhere to General Data Protection Regulations
- Strong communication skills both written and verbal
- Strong administration skills
This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English, is an essential requirement for the role.
The role requires you to participate in the on-call rota, for which an additional payment is made.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working.
Closing Date: 9th February 2026
Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.
Customer Retention Officer employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Retention Officer
✨Tip Number 1
Get to know the company! Research Nottingham City Council and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and complaints handling. Role-play with a friend or use our resources to boost your confidence before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and help you make a great impression when you apply.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Nottingham City Council.
We think you need these skills to ace Customer Retention Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Customer Retention Officer. We want to see how you can make a difference in our team!
Show Off Your Communication Skills: Since strong communication is key for this role, use your written application to demonstrate your ability to convey information clearly and effectively. We love seeing candidates who can express themselves well!
Highlight Relevant Experience: Don’t forget to mention any customer service or complaints handling experience you have. We’re looking for people who can hit the ground running, so show us what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at Leicestershire County Council
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially around complaints handling and effective communication. Be ready to share examples from your past experiences that highlight your ability to manage customer queries and resolve issues efficiently.
✨Familiarise Yourself with the Role
Take a deep dive into the job description and understand the key responsibilities. Think about how your skills align with the requirements, particularly in areas like administrative duties and multi-tasking in a fast-paced environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare by thinking of specific situations where you successfully identified customer needs and how you addressed them, showcasing your ability to prioritise and manage time effectively.
✨Show Your Passion for the Role
Demonstrate your enthusiasm for making a difference in Nottingham. Share why you’re excited about the opportunity to work with Nottingham City Council and how you can contribute to their innovative and inclusive culture.
