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- Tasks: Join our Customer Experience Team and handle diverse customer enquiries with a positive attitude.
- Company: ESPO, a dynamic organisation focused on delivering excellent customer service.
- Benefits: Flexible working, 25 days leave, local government pension, and professional development opportunities.
- Other info: Great office location with free parking and easy access to transport links.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: GCSEs in English and experience in a fast-paced customer service environment.
The predicted salary is between 26832 - 28146 £ per year.
Organisation: ESPO
Work Location: Barnsdale Way, Grove Business Park, Enderby, Leicestershire, LE19 1ES
Salary: Grade 7 £26,832 - £28,146 Per annum (Pro rata for part time)
Working Hours: 37 per week
Contract Type: 12 Months Fixed Term
Do you have a passion for delivering excellent customer experience? If so, you could be exactly what we are looking for. We have an exciting opportunity to join ESPO's busy, fast paced, Customer Experience Team based in Leicester.
About the Role
Our Customer Experience Team is the first point of contact for our customers. The role involves dealing with a wide range of customer enquiries, including taking and entering new orders, general customer enquiries, product and account advice, and more. You will liaise directly with our customers, internal teams and third‑party support partners to achieve the best outcome for our customers. The role is both challenging and rewarding. We need people who can work at pace, make sound decisions and work as part of a team. You will have experience of working in a customer service environment, be able to build rapport, accurately record information and problem‑solve, with a genuine desire to help customers. Great verbal and written communication skills are essential, as is a positive, flexible and resilient mindset with the ability to work collaboratively with colleagues throughout our organisation.
About You
To apply for this post, you must:
- Minimum of 4 GCSEs A–C grades including English Language, or an equivalent level of qualification or demonstrable experience.
- Experience of handling a high volume of customer enquiries by phone and email in a contact centre or fast‑paced customer service environment.
- Clear understanding of how to deliver excellence in customer service and good understanding of working in a retail environment; ability to utilise information and technology to resolve issues.
- Excellent verbal and written communication skills.
- Take ownership and resolve enquiries for customers.
- Excellent IT skills, including experience working with complex systems and databases to interrogate, record and resolve customer enquiries.
- Ability to accurately enter customer data.
- Experience of managing workload and achieving targets.
We also expect you to share our commitment to our values and provide evidence of how you have demonstrated them as part of the interview process.
What we offer
- Flexible working opportunities and access to an employee benefits portal with a car lease scheme.
- 25 days annual leave plus bank holidays (increasing to 30 days after 5 years’ service) and a scheme to buy additional leave.
- Local Government Pension Scheme with a generous employer contribution.
- Opportunities for learning and development.
- Great office location next to Fosse Park, with free on‑site parking and easy access to the M1 and M69.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part‑time working, job sharing, term‑time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service.
Customer Experience Associate employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Associate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on ESPO. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common customer service scenarios and how you would handle them. Role-play with a friend or family member to get comfortable with your responses. This will help you feel more confident during the real deal.
✨Tip Number 3
Show off your skills! During the interview, highlight your experience with handling customer enquiries and problem-solving. Use specific examples to demonstrate how you've successfully managed similar situations in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Experience Associate
Some tips for your application 🫡
Show Your Passion for Customer Experience: Make sure to highlight your enthusiasm for delivering excellent customer service in your application. We want to see how your experiences align with our mission to provide top-notch support to our customers.
Tailor Your Application: Don’t just send a generic application! Take the time to customise your CV and cover letter to reflect the specific skills and experiences that match the Customer Experience Associate role. We love seeing candidates who put in the effort!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and make sure to showcase your communication skills, as they’re essential for this role. Remember, we appreciate clarity!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role right there!
How to prepare for a job interview at Leicestershire County Council
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss your previous experiences and how you’ve handled customer enquiries, especially in a fast-paced environment. Think of specific examples where you went above and beyond to help a customer.
✨Showcase Your Communication Skills
Since this role requires great verbal and written communication, practice articulating your thoughts clearly. You might even want to prepare a few scenarios where you successfully resolved issues through effective communication. Remember, it’s all about building rapport!
✨Demonstrate Problem-Solving Abilities
Prepare to share instances where you’ve tackled challenges head-on. Think about times when you had to make quick decisions or manage a heavy workload. Highlight your ability to stay calm under pressure and how you prioritise tasks to meet targets.
✨Align with Their Values
Research ESPO’s values and be ready to discuss how your personal values align with theirs. Prepare examples from your past that demonstrate your commitment to teamwork, resilience, and a positive mindset. This will show them you’re not just a fit for the role, but for their culture too.