Credit Controller- EMSS Sundry Debt

Organisation: Leicestershire County Council

Work Location: Loxley House, Station Street, Nottingham, NG2 3NG

Salary: £28,605 - £31,029 per annum (Pro rata for part time)

Pay award pending

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: 9th August 2026

Interview Date(s): 10th to 14th August 2026

Are you looking for a rewarding career where you can make a difference? Do you want a job where no two days are the same? EMSS are looking for x1 full-time Credit Controller to join their expanding, busy team. EMSS are going through an exciting period of growth and has a new Credit Controller opportunity available within our team. The role would suit candidates with consumer collections experience who want to manage their own ledger and support clients on a full 360°-degree service. Your customer service skills will be key.

About The Role

The successful Credit Controller will be part of the East Midlands Shared Service, where the overriding standard is one of excellent customer service. The postholder will be responsible for the debt management of Sundry debt across multiple sectors and drive forward improvement of the ledger profile whilst meeting or exceeding customer needs. It is intended that the post holder will work flexibly within the Accounts Receivable team and move into different sub-teams as required, ensuring the day-to-day operations work effectively. This will also contribute to professional development and to ensure organisational knowledge is distributed amongst all team members.

About You

• Maths and English GCSE Level 5 or above (old C).
• Have experience managing end-to-end ownership of the Ledger with specific KPI and collection targets met.
• Must have Business to Business Collections and AR experience.
• Ensure collections are prioritised to minimise non-collection risk.
• Work in line with benchmarked best practice, Service User needs and Finance strategy.
• Work with service areas to identify the root causes of invoice queries and reduce repeated queries that prevent / delay payment.
• Identify non-collectable debt and collate the write-off schedule for processing.
• Identify the debt required for escalating to legal action and or external debt recovery.
• Query management, working with service users and service areas to ensure all queries are followed through and resolved where possible.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working? We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For More Information Or An Informal Discussion, Please Contact:

James Whitham - Collections Team Leader

Telephone: 0116 3057844

Email: James.whitham@emss.org.uk

About Us

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.