Complaints and Information Officer

This is a unique and varied role within Leicestershire County Council\’s Complaints and Information Management Service. We are a small, dedicated, and professional team that includes Corporate Complaints and Freedom of Information (FOI). You will be responsible for managing all complaints received into the Local Authority.

We support employees in balancing their work and personal commitments. Flexible working arrangements will be considered where possible, including term-time working, part-time hours, compressed hours, flexible start and finish times, and home/remote working. For more information, please contact the person listed below.

Key Responsibilities and Requirements:

• Supporting a Complaints or FOI function and/or working in a customer service information role dealing with the public
• Investigating and resolving complaints and responding to information requests
• Demonstrating well-developed listening skills to interpret information effectively
• Handling correspondence and queries proactively with good planning skills
• Organising and prioritising a diverse workload
• Developing IT skills as new systems are introduced

You must also understand and be committed to equality, diversity, and inclusion. We expect you to share our values and will ask you to demonstrate this during the selection process.

Regarding Disability Confident: We are a Disability Confident employer. We generally offer an interview to applicants who declare a disability and meet the minimum job criteria. However, during high-volume or seasonal recruitment, the number of interviews offered may be limited. For more details, please visit our website.

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