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- Tasks: Support adults in social care by resolving payment queries and promoting self-support.
- Company: Leicestershire County Council, dedicated to compassionate community services.
- Benefits: Competitive salary, flexible working options, and a supportive team environment.
- Other info: Join a Disability Confident Employer committed to inclusivity.
- Why this job: Make a real difference in people's lives while developing your problem-solving skills.
- Qualifications: NVQ Level 3 in health/social care or equivalent experience required.
The predicted salary is between 32070 - 34359 £ per year.
Organisation: Leicestershire County Council
Work Location: County Hall, Leicester, LE3 8RL
Salary: £32,070 to £34,359 (pro rata for part-time)
Working Hours: 18.5 Hours Per Week
Responsible to: FinOps Payments Team Manager - workload and supervision. CSC A&C Team Leader: Operational/case management + sickness/absence management.
About the Role
This is a dynamic and influential role at the heart of adult social care and finance, where your work genuinely makes a difference every day. Acting as a trusted link between Adults & Communities, Finance Operations, providers and partner teams, you’ll help ensure payments, data and decisions are accurate, ethical and centred on the people who rely on our services. You’ll use your insight and problem‑solving skills to untangle complex payment and charging queries, review and correct support plans, and respond confidently to provider and portal enquiries. Going beyond resolving issues, you’ll empower others — coaching colleagues and providers, promoting self‑support, and helping teams find sustainable solutions that get things right first time. This role is also about shaping better ways of working. You’ll identify patterns behind payment errors, contribute to process improvements, and support responses to concerns or complaints. With safeguarding, compliance and data protection at the heart of everything you do, you’ll help deliver a high‑quality, accountable statutory service that balances financial integrity with compassionate, person‑centred care.
Flexible Working
We are open to discussions about flexible working, which may include part-time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service.
Key Responsibilities
If you enjoy problem solving, collaboration, variety and making a meaningful impact across services, this role offers both challenge and purpose.
Requirements
An enhanced DBS check is required for this post.
About You
To apply for this post, you must have:
- Relevant health/social care qualifications to NVQ Level 3 or equivalent level of experience (Level 2 or equivalent in Maths and English).
- Relevant experience (paid employment, training or voluntary sector) working with adults in a social care setting.
- Experience of dealing with complex queries and correspondence.
- Substantial, demonstrable and relevant experience of working with a computerised Social Care system.
- Knowledge of Adult Social Care policy and practice, and knowledge of the issues affecting Providers, including contractual arrangements.
- Be a confident communicator skilled in negotiation, persuasion, assertiveness and conflict management, and able to build effective working relationships.
- Be able to work without direct supervision and manage own time effectively to ensure tasks are accurately completed and deadlines are met, acting with high levels of trust and personal accountability.
In addition, we expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Community Support Worker - Finance employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Support Worker - Finance
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. The more connections we make, the better our chances of landing that Community Support Worker role.
✨Tip Number 2
Prepare for interviews by practising common questions related to social care and finance. We can even do mock interviews with friends or family to boost our confidence and refine our answers.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from past experiences where you tackled complex queries or improved processes. This will help us stand out as candidates who can make a real impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace Community Support Worker - Finance
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Community Support Worker - Finance. We want to see how you can make a difference in adult social care and finance!
Showcase Your Problem-Solving Skills: Since this role involves untangling complex payment queries, be sure to include examples of how you've successfully resolved similar issues in the past. We love seeing your insight and creativity in action!
Communicate Clearly: As a confident communicator, it's essential to express your thoughts clearly in your written application. Use straightforward language and structure your points logically so we can easily see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Leicestershire County Council
✨Know Your Stuff
Make sure you brush up on your knowledge of adult social care policies and practices. Familiarise yourself with the specific challenges providers face, especially around payment errors and compliance. This will show that you're not just interested in the role but also understand the nuances involved.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully untangled complex queries or improved processes. Be ready to discuss how you approached these situations and what the outcomes were. This will highlight your ability to think critically and act decisively.
✨Communicate Confidently
Practice your communication skills, especially in negotiation and conflict management. You might be asked to role-play a scenario during the interview, so being articulate and assertive will help you stand out. Remember, building effective relationships is key in this role!
✨Emphasise Your Values
Be prepared to discuss how your personal values align with those of the organisation. They’re looking for someone who shares their commitment to delivering accessible and inclusive services. Think about examples that demonstrate your dedication to these principles and how they’ve influenced your work.