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- Tasks: Support adults in Leicestershire, guiding a team to promote independence and resolve complex queries.
- Company: Leicestershire County Council, committed to making a difference in the community.
- Benefits: Competitive salary, flexible working options, and opportunities for career development.
- Why this job: Make a real impact in people's lives while developing your skills in social care.
- Qualifications: Level 2 in Maths and English, experience in social care, and strong communication skills.
- Other info: Inclusive workplace welcoming diverse applicants, with excellent career progression opportunities.
The predicted salary is between 24600 - 28700 £ per year.
Community Support Worker (Career Grade) CSC
Organisation: Leicestershire County Council
Work Location: Various
Worker Category: Hybrid
Working Hours: 37 Hours Per Week
Contract Type: Permanent
Closing Date: 27th October 2025
Salary: Grade 8 – 9 – £28,605 – £34,359 per annum (pro rata for part-time)
This role does not meet the eligibility requirements for new visa sponsorship applications therefore you must already have the right to work in the UK in order to apply
Are you looking for a rewarding career where you can make a difference to the lives of adults in Leicestershire? Are you passionate about promoting independence?
About the Role
As a CSW, you will be responsible for guiding Social Care Advisors within our Customer Service Centre to work in a person-centred, strengths-based way with the people who contact our service. This role will be to coach, mentor, develop and support a team of Social Care Advisors enabling them to achieve and exceed the vision, goals, targets and strategic objectives of the department and Council.
Our Social Care Advisors (SCA’s) are the first point of contact for all internal and external queries and you will play a crucial role in advising, guiding, and supporting the SCA’s.
You will support them as they handle a high volume and variety of complex and emotive adult social care enquiries via inbound and outbound telephone calls and emails. If an enquiry is complex this may require you to take over and deal with the situation until it is resolved.
Complex referrals also come into our customer service centre though other channels and are directly allocated to Community Support Workers due to the level of risk and urgency, and therefore you will also have your own direct work allocated as required.
You will be required to manage your caseload of queries until resolution which may involve providing the required information yourself, signposting to relevant services, or a referral to the appropriate Council service. Where you identify that an individual may be at risk, you will quickly capture and escalate the necessary information for further action.
You will initially be based at County Hall in Glenfield however after training, you will move to a combination of office and home working.
We have vacancies in the following teams:
- Customer Service Centre
To find out more about what it’s like to be a Community Support Worker, please see Katie’s story here.
We are passionate about developing your career in social care.
As a Grade 8 Trainee Community Support Worker you will be in your first CSW role and will be expected to develop experience, knowledge and skills, complete their Learning and Induction Programme and undertake your duties with support and supervision.
As a Grade 9 Community Support Worker you will be expected to have sufficient experience, knowledge and skills to manage your workload under supervision, to deliver a high quality, person centred, accountable statutory social care. This includes demonstrating competency undertaking Care and Support Assessments, Mental Capacity Assessments and making Best Interest decisions.
As a Community Support Worker, there are further opportunities to develop your career in Adult Social Care at Leicestershire County Council, such as the opportunity to apply to undertake a Social Work Apprenticeship, Occupational Therapy Apprenticeship and routes in leadership roles.
Please click here to see the CSW career progression plan.
A DBS enhanced check for a regulated activity is required for this post.
You will require a valid full driving licence or access to a vehicle for this position.
About You
To apply for the CSW post, you must:
- Hold a Level 2 in Maths and English
- Have relevant experience of working with adults in a social care setting and of working with other agencies within a fieldwork environment.
- Understand the need to undertake need and risk assessments and the issues/needs that adults and their families/carers may have.
- Have a good understanding of social care organisations and their roles and responsibilities as part of the wider community and voluntary sector.
- Be a confident communicator who is skilled in negotiation, persuasion, assertiveness, and conflict management, and able to build effective working relationships.
- Be able to recognise the limits of own accountability and responsibility, and to seek appropriate support and advice when required.
- Be able to manage a caseload and work to clear objectives.
We would also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the interview process.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
Cassandra Corbett – Team Leader CSC
Telephone: 0116 305 9128
Email: Cassandra.corbett@leics.gov.uk
How to Apply:
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity, and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services, we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the ‘About You’ section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click ‘Apply Now’. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the ‘About You’ section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.org.uk/support
By applying for this post, you agree to our Terms and Conditions.
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Community Support Worker employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Support Worker
✨Tip Number 1
Network like a pro! Reach out to current Community Support Workers or those in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. You never know who might have the inside scoop!
✨Tip Number 2
Prepare for the interview by practising common questions related to social care. Think about your past experiences and how they relate to the role. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 3
Show your passion for promoting independence during the interview. Share specific examples of how you've supported individuals in the past. This will demonstrate that you truly understand the essence of the Community Support Worker role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Leicestershire County Council and making a difference in the community.
We think you need these skills to ace Community Support Worker
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure to customise your supporting statement to highlight how your experience aligns with the role. Use specific examples that demonstrate your skills in social care and your understanding of the needs of adults.
Showcase Your Communication Skills: As a Community Support Worker, strong communication is key. In your application, emphasise your ability to negotiate, persuade, and build relationships. This will show us you can handle complex situations effectively.
Highlight Relevant Experience: Don’t forget to mention any relevant experience you have in social care settings. Whether it’s working with adults or collaborating with other agencies, we want to see how your background prepares you for this role.
Apply Early!: We might close the vacancy early if we get enough applications, so don’t wait! Head over to our website and submit your application as soon as you can to ensure you don’t miss out on this opportunity.
How to prepare for a job interview at Leicestershire County Council
✨Know Your Stuff
Make sure you understand the role of a Community Support Worker inside out. Familiarise yourself with the responsibilities, especially around person-centred care and risk assessments. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your skills in social care. Think about times when you've successfully managed complex situations or supported others. This will help you illustrate your capabilities and how they align with the job requirements.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only shows respect but also allows you to respond more effectively. If you're unsure about a question, don't hesitate to ask for clarification—it's better to get it right than to guess!
✨Emphasise Your Values
Leicestershire County Council values diversity and inclusion, so be prepared to discuss how your personal values align with theirs. Share experiences that highlight your commitment to equality and your ability to work with diverse communities, as this will resonate well with the interviewers.