Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support vulnerable individuals by managing their finances and ensuring they receive full benefits.
- Company: Leicestershire County Council, dedicated to making a difference in the community.
- Benefits: Competitive salary, flexible working options, and a commitment to inclusivity.
- Other info: Join a supportive team with opportunities for personal growth and development.
- Why this job: Make a real impact on people's lives while developing your financial management skills.
- Qualifications: GCSE/NVQ Level 2 or relevant experience in case management and financial systems.
The predicted salary is between 28605 - 31029 £ per year.
Organisation: Leicestershire County Council
Work Location: County Hall, Leicester, LE3 8RL
Salary: £28,605 to £31,029 Per annum (pro rata for part-time)
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 12th May 2026
About the Role
This is a money management role. As a Case Officer in the Appointeeship & Deputyship team you will be supporting some of our most vulnerable service users who do not have the mental capacity to manage their own finances. You will care about making a real difference for people by safeguarding their finances and supporting individuals to remain independent by maximising their income and capital. This can cover dealing with everything from paying household bills to selling property or investing capital.
You will be working with minimal supervision, managing a case load where you will be responsible for the financial affairs for our clients. This will involve acting as a Corporate Appointee for our clients and making sure they receive their full entitlement to benefits. You will ensure that accounts are operating efficiently and that savings levels are monitored as well as completing detailed financial information that can be used for financial assessment, debt management or reporting purposes.
In addition to the above, you will liaise with external companies such as utility providers, on behalf of our clients, and create accurate financial reports which are submitted to the Office of the Public Guardian. An enhanced DBS check is required for this post.
About You
- Education to GCSE/NVQ Level 2 or substantial, demonstrable, and relevant experience of managing a caseload involving dealing with queries and correspondence from the public and experience of working with a computerised financial data management system.
- Working with computerised financial and data management systems and Microsoft Office or equivalent software.
- The ability to effectively communicate in writing and converse at ease with customers and provide advice in accurate spoken English.
- Knowledge and understanding of the Welfare Benefits system.
- Knowledge of Adult Social Care policy and practice.
- To be able to work without direct supervision and manage own time effectively to ensure tasks are accurately completed and deadlines are met, acting with high levels of trust and personal accountability.
- Demonstrable understanding of the importance of confidentiality, data security and management.
- An understanding of and commitment to Equal Opportunities and be able to perform all duties and tasks with reasonable adjustment, where appropriate, in accordance with the provisions of the Equality Act 2010.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact: Neil Parry, Strategic Service Manager
Telephone: [Contact Number] Email: [Contact Email]
Lynda Wilson, Team Manager
Telephone: [Contact Number] Email: [Contact Email]
Case Officer - Appointeeship & Deputyship in Coalville employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Officer - Appointeeship & Deputyship in Coalville
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Leicestershire County Council. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on the Welfare Benefits system and Adult Social Care policies. Show us you’re passionate about making a difference for vulnerable service users.
✨Tip Number 3
Practice your communication skills! You’ll need to converse easily with clients and external companies. Role-play common scenarios with a friend to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Case Officer - Appointeeship & Deputyship in Coalville
Some tips for your application 🫡
Show Your Passion: When writing your application, let us see your passion for helping vulnerable individuals. Share any relevant experiences that highlight your commitment to making a difference in people's lives.
Be Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Use bullet points where necessary to break down your skills and experiences related to the role.
Tailor Your Application: Don’t just send a generic application. Tailor it to the Case Officer role by mentioning specific skills and experiences that align with the job description. This shows us you’ve done your homework!
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets to the right people!
How to prepare for a job interview at Leicestershire County Council
✨Know Your Stuff
Make sure you brush up on the Welfare Benefits system and Adult Social Care policies. Being able to discuss these topics confidently will show that you're serious about the role and understand the needs of vulnerable service users.
✨Showcase Your Experience
Prepare specific examples from your past work where you've managed a caseload or dealt with financial data management. This will help demonstrate your ability to work independently and manage time effectively, which is crucial for this position.
✨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Since you'll be liaising with external companies and clients, being able to communicate effectively in both written and spoken English is key. Consider doing mock interviews with a friend to hone this skill.
✨Emphasise Your Values
Familiarise yourself with the values of Leicestershire County Council and be ready to discuss how you align with their commitment to equal opportunities and delivering inclusive services. Showing that you share their values can set you apart from other candidates.