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- Tasks: Support families by providing a welcoming environment and assisting with activities at Family Hubs.
- Company: Leicestershire County Council, dedicated to community support and inclusivity.
- Benefits: Competitive salary, flexible working options, and a chance to make a real difference.
- Why this job: Join a vibrant team and help create a positive impact in your community.
- Qualifications: Experience in administration and a passion for supporting families and children.
- Other info: Opportunities for career growth and a commitment to equality and diversity.
The predicted salary is between 22000 - 26000 £ per year.
Organisation: Leicestershire County Council
Work Location: Shelthorpe Family Hubs, Woodthorpe Rd, Loughborough LE12 2NF / Mountfields Lodge Family Hub, Squirrel Way, Loughborough LE12 3GE
Worker Category: Field Based Worker
Salary: £25,995 - £26,409 per annum (pro rata for part time)
Working Hours: 1 x 35 hours Shelthorpe Family Hubs and 1 x 10 hours Mountfields Lodge Family Hub
Contract Type: Permanent
Closing Date: 11th February 2026
Interview Date(s): W/c 23rd February 2026 TBC
About the Role
Best Start Family Hubs bring together services that support children, young people, and families across Leicestershire. We are looking for two proactive, friendly, and organised Centre Support Assistants to help ensure our Family Hubs are welcoming, well run, and responsive to the needs of our communities.
Key Responsibilities
- Provide a welcoming reception service to children, parents, carers, and professionals visiting the Family Hub.
- Support the smooth running of the centre, including opening/closing procedures, maintaining resources, and ensuring spaces are clean, safe, and ready for use.
- Ensuring displays are current, attractive and reflect our commitment to EDI.
- Handle general administrative tasks such as managing enquiries, booking appointments, maintaining records, and supporting data collection.
- Assist practitioners with setting up groups, activities, and events for families.
- Work collaboratively with colleagues across Early Help, Health, and partner agencies.
- Contribute to the overall safeguarding culture of the service by following procedures and reporting concerns appropriately.
- Promote services available through Best Start Family Hubs and signpost families to relevant support.
As a Centre Support Assistant, you will be a key first point of contact for families visiting the Hub. You'll help create a warm, inclusive environment and provide essential administrative and practical support to the team delivering early help, health, and family services. This is a varied, hands-on role where no two days are the same. An enhanced with barred list DBS check is required for this post.
About You
To apply for this post, you must have:
- Administration experience, including reception duties, message taking and relaying, maintaining record systems, producing electronic reports and correspondence, and data entry using spreadsheets.
- Knowledge of health and safety procedures, confidentiality requirements, and effective use of social media for communication.
- Numeracy skills sufficient to collate statistical information and literacy skills to produce high quality written materials suitable for different audiences.
- Clear communication skills, including a professional telephone manner and the ability to engage confidently with parents, young people, and children.
- Ability to work well in a multi-disciplinary team and with a range of professionals.
- Competence in Microsoft Office applications, including Word, Access, Excel, and Outlook.
- Ability to produce accurate work to deadlines and manage competing priorities.
You must also have an understanding of, and commitment to, equality, diversity and inclusion. In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process. Reasonable adjustments will be considered for applicants with a disability.
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council.
If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert.
For more information or an informal discussion, please contact:
Jane L Read – Team and Partnership Manager (Localities) Phone – 01163056371
Or Rachael Underwood – Interim Service Manager – Targeted Family Help (East)/ Family Hubs Phone – 01163050647
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities.
We particularly welcome applicants from Ethnically Diverse and LGBTQ Plus communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve.
Applicants with a disability who meet the criteria listed in the 'About You' section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the 'About You' section above.
For more information, see the How to Apply section on our career site. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
Centre Support Assistant employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Support Assistant
✨Tip Number 1
Get to know the Family Hubs! Familiarise yourself with their services and values. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact, being friendly and approachable is key. Try role-playing with a friend to nail that professional yet warm vibe.
✨Tip Number 3
Show off your organisational skills! Think about examples from your past where you've successfully managed multiple tasks. Be ready to share these during your interview to demonstrate your ability to juggle responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and know how to navigate online platforms.
We think you need these skills to ace Centre Support Assistant
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for supporting families and communities.
Tailor Your Supporting Statement: Make sure to customise your supporting statement to highlight how your skills and experiences match the criteria listed in the job description. We love seeing specific examples that demonstrate your abilities!
Keep It Clear and Concise: While we appreciate detail, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if it helps to organise your thoughts.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as you can through our website!
How to prepare for a job interview at Leicestershire County Council
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Centre Support Assistant. Familiarise yourself with the key tasks like providing a welcoming reception service and supporting administrative duties. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a first point of contact for families, clear communication is crucial. Practice articulating your thoughts clearly and professionally. You might even want to prepare examples of how you've effectively engaged with parents or children in previous roles, as this will demonstrate your ability to connect with the community.
✨Highlight Your Organisational Skills
Being organised is key in this role. Think about times when you've successfully managed multiple tasks or maintained records efficiently. Bring these examples to the interview to illustrate your ability to handle the varied demands of the job, especially in a busy Family Hub environment.
✨Emphasise Your Commitment to EDI
Equality, diversity, and inclusion are at the heart of this role. Be prepared to discuss how you’ve promoted these values in your past experiences. Whether it’s through creating inclusive environments or supporting diverse communities, showing your commitment will resonate well with the interviewers.