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- Tasks: Be the friendly face of our Family Hubs, supporting families and managing admin tasks.
- Company: Join a supportive team dedicated to helping children and families thrive.
- Benefits: Flexible working options, competitive pay, and a chance to make a real difference.
- Why this job: Engage with the community and support young people in a rewarding environment.
- Qualifications: Experience in administration and a passion for working with children and families.
- Other info: Opportunities for personal growth and a commitment to equality and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
Organisation: Leicestershire County Council
Work Location: Shelthorpe Family Hubs Woodthorpe Rd, Loughborough LE12 2NF|/ Mountfields Lodge Family Hub Squirrel Way, Loughborough LE12 3GE
Worker Category: Field Based Worker
Salary: £25,995 – £26,409 per annum (pro rata for part time)
Working Hours: 1 x 35 hours Shelthorpe Family Hubs and 1x 10 hours Mountfields Lodge Family Hub
Contract Type: Permanent
Closing Date: 11th February 2026
Interview Date(s): W/c 23rd February 2026 TBC
About the Role
Best Start Family Hubs bring together services that support children, young people, and families across Leicestershire. We are looking for Two proactive, friendly, and organised Centre Support Assistants to help ensure our Family Hubs are welcoming, well‑run, and responsive to the needs of our communities.
Key Responsibilities
- Provide a welcoming reception service to children, parents, carers, and professionals visiting the Family Hub.
- Support the smooth running of the centre, including opening/closing procedures, maintaining resources, and ensuring spaces are clean, safe, and ready for use. Ensuring displays are current, attractive and reflect our commitment to EDI.
- Handle general administrative tasks such as managing enquiries, booking appointments, maintaining records, and supporting data collection.
- Assist practitioners with setting up groups, activities, and events for families.
- Work collaboratively with colleagues across Early Help, Health, and partner agencies.
- Contribute to the overall safeguarding culture of the service by following procedures and reporting concerns appropriately.
- Promote services available through Best Start Family Hubs and signpost families to relevant support.
As a Centre Support Assistant, you will be a key first point of contact for families visiting the Hub. You’ll help create a warm, inclusive environment and provide essential administrative and practical support to the team delivering early help, health, and family services.
This is a varied, hands‑on role where no two days are the same.
An enhanced with barred list DBS check is required for this post.
For information on our approach to the recruitment of ex‑offenders, please see our policy statement.
About You
To apply for this post, you must:
- Administration experience, including: Reception duties, message taking and relaying, maintaining record systems, producing electronic reports and correspondence, and data entry using spreadsheets.
- Knowledge of health and safety procedures, confidentiality requirements, and effective use of social media for communication.
- Numeracy skills sufficient to collate statistical information and literacy skills to produce high‑quality written materials suitable for different audiences.
- Clear communication skills, including a professional telephone manner and the ability to engage confidently engage with parents, young people, and children.
- Ability to work well in a multi‑disciplinary team and with a range of professionals.
- Competence in Microsoft Office applications, including Word, Access, Excel, and Outlook.
- Ability to produce accurate work to deadlines and manage competing priorities.
You must also have an understanding of, and commitment to, equality, diversity and inclusion.
In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
Reasonable adjustments will be considered for applicants with a disability.
This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement for this role.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual\’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term‑time working, part‑time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion, please contact:
jane l Read – Team and Partnership Manager (Localities)
To contact me by email, please click – here
Phone – 01163056371
Or
Rachael Underwood Interim Service Manager – Targeted Family Help (East)/ Family Hubs
To contact me by email, please click here
Phone 01163050647
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ Plus communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the \’About You\’ section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on the apply button. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the \’About You\’ section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.
By applying for this post, you agree to our Terms and Conditions.
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Centre Support Assistant employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Support Assistant
✨Tip Number 1
Get to know the Family Hubs! Familiarise yourself with their services and values. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or social media. They can give you insider tips on what it’s really like to work there and what they value in a Centre Support Assistant.
✨Tip Number 3
Prepare for the interview by practising common questions related to administration and safeguarding. Think of examples from your past experiences that highlight your skills and how they align with the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Centre Support Assistant
Some tips for your application 🫡
Show Your Passion for Working with Families: Make sure to highlight your enthusiasm for working alongside children, young people, and their families. We want to see that you genuinely care about making a positive impact in their lives!
Tailor Your Experience to the Role: When detailing your previous admin experience, connect it directly to the tasks mentioned in the job description. Whether it's managing databases or handling health and safety checks, show us how your skills fit perfectly with what we need.
Demonstrate Your Communication Skills: Since you'll be the welcoming face of our Family Hubs, it's crucial to showcase your clear communication skills. Use your application to illustrate how you've effectively engaged with parents and young people in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board as a Centre Support Assistant!
How to prepare for a job interview at Leicestershire County Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Centre Support Assistant. Familiarise yourself with the tasks mentioned in the job description, like managing the electronic room booking system and conducting health and safety checks. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since you'll be engaging with children, young people, and their families, it's crucial to highlight your communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in challenging situations. This will show that you're not just capable but also confident in your ability to connect with diverse audiences.
✨Demonstrate Your Team Spirit
As a Centre Support Assistant, you'll be working closely with colleagues and other professionals. Be ready to discuss your experience in teamwork and collaboration. Share specific instances where you contributed to a team project or supported your colleagues, as this will illustrate your ability to work well in a team environment.
✨Prepare for Flexibility Questions
Given the emphasis on flexible working arrangements, be prepared to discuss your availability and how you can adapt to different working hours. Think about your personal commitments and how they align with the needs of the role. This shows that you're not only interested in the position but also willing to find a balance that works for everyone.