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- Tasks: Help vulnerable individuals maximise their income by identifying under-claimed benefits.
- Company: Join Leicestershire County Council, dedicated to supporting the community and promoting equality.
- Benefits: Enjoy hybrid working options, flexible hours, and a supportive work environment.
- Why this job: Make a real difference in people's lives while developing valuable skills in social care.
- Qualifications: Experience in managing caseloads and knowledge of welfare benefits is essential.
- Other info: Diversity and inclusion are core values; all backgrounds are encouraged to apply.
The predicted salary is between 22717 - 30066 £ per year.
Organisation: Leicestershire County Council
Work Location: County Hall, Leicester, LE3 8RL
Worker Category: Hybrid Worker
Salary:£27,717 -£30,066 per annum (pro rata for part-time)
Working Hours:37 hours per week
Contract Type: Fixed Term 12 months
Closing Date:Friday 25 th July 2025
Interview Date(s):TBC
Are you looking for a rewarding career where you can make a difference?
About the Role
Join the Benefits Team of Adult Social Care Finance and help maximise the income of service users and the Council.
You will be working with older and vulnerable people in receipt of chargeable services in both residential and non-residential settings, and also with those for whom the council act as corporate Appointee or Court of Protection Deputy.
Your job will be to identify under-claimed benefits and then seek to increase service users\’ income via completion of claim forms and liaison with the benefit authorities, sometimes carrying out home visits.
About you
The successful candidate will be able to demonstrate experience of, or ability in:
- Substantial, demonstrable, and relevant experience of managing a caseload involving dealing with queries and correspondence from the public and experience of working with a computerised financial data management system.
- Knowledge of Adult Social Care policy and practice.
- The ability to effectively communicate in writing and converse at ease with customers and provide advice in accurate spoken English.
- Knowledge and understanding of the Welfare Benefits system.
- To be able to work without direct supervision and manage own time effectively to ensure tasks are accurately completed and deadlines are met, acting with high levels of trust and personal accountability.
- Demonstrable understanding of the importance of confidentiality, data security and management.
- An understanding of and commitment to Equal Opportunities and be able to perform all duties and tasks with reasonable adjustment, where appropriate, in accordance with the provisions of the Equality Act 2010.
Working in a means tested and disability benefits-based environment
An enhanced DBS check is required for this post.
We also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process.
Interested in Flexible Working?
We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual\’s personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below. This may include requests for term-time working, part-time hours, compressed hours, flexible start and finish times, home/remote working, etc.
Every role within the Council has a defined working style which determines where they can work. The worker category applicable to this post is detailed in the above advert. You can find out more about our worker categories in the Our Working Styles page on our career site.
For more information or an informal discussion,please contact:
Lynda Wilson, Money Management Team Manager
Telephone: 0116 305 1191
Email: Lynda.wilson@leics.gov.uk
How to Apply
Leicestershire County Council is an inclusive organisation which is on a journey to embed and celebrate equality, diversity and inclusion at every level. We warmly welcome and encourage applications from people of all backgrounds, as having a diverse workforce with different perspectives and ideas is fundamental to our values and enriches the services we offer our communities. We particularly welcome applicants from Ethnically Diverse and LGBTQ+ communities and people with disabilities to create a balanced workforce and one that reflects the communities we serve. Applicants with a disability who meet the criteria listed in the \’About You\’ section above will be offered an interview under the Disability Confident Employer Scheme.
To apply for this job, please click on \’Apply Now\’. You will need to upload a supporting statement as part of your application which explains how you meet the criteria listed in the \’About You\’ section above. For more information, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
If you have any technical issues when trying to apply for this post, please contact our Employee Service Centre: https://emss.freshservice.com/support/home
By applying for this post, you agree to our Terms and Conditions .
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Case Officer (Benefits) employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Officer (Benefits)
✨Tip Number 1
Familiarise yourself with the Welfare Benefits system. Understanding the intricacies of benefits available to vulnerable individuals will not only help you in your role but also impress during interviews.
✨Tip Number 2
Network with professionals in Adult Social Care. Engaging with others in the field can provide insights into best practices and may even lead to valuable connections that could support your application.
✨Tip Number 3
Prepare for potential home visits by understanding the challenges faced by service users. Demonstrating empathy and a proactive approach to addressing their needs can set you apart from other candidates.
✨Tip Number 4
Showcase your time management skills. Since the role requires managing a caseload effectively, be ready to discuss how you've successfully handled multiple tasks or deadlines in previous positions.
We think you need these skills to ace Case Officer (Benefits)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Case Officer position. Make notes on how your experience aligns with the key skills mentioned, such as managing a caseload and knowledge of the Welfare Benefits system.
Craft a Strong Supporting Statement: When writing your supporting statement, directly address the criteria listed in the 'About You' section. Use specific examples from your past experiences to demonstrate your abilities in communication, confidentiality, and time management.
Highlight Relevant Experience: Emphasise any previous work with vulnerable populations or in social care settings. Mention your familiarity with financial data management systems and your understanding of Adult Social Care policy to showcase your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your application for spelling and grammatical errors. Ensure that your supporting statement is clear, concise, and free of jargon, making it easy for the hiring team to see your qualifications.
How to prepare for a job interview at Leicestershire County Council
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Case Officer in Benefits. Familiarise yourself with the Adult Social Care policy and the Welfare Benefits system, as this knowledge will be crucial during your interview.
✨Demonstrate Communication Skills
Since the role involves liaising with vulnerable individuals, practice articulating your thoughts clearly and empathetically. Be prepared to discuss examples where you've effectively communicated complex information to clients or colleagues.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your ability to manage a caseload and handle queries. Highlight any experience you have with financial data management systems, as this is a key requirement for the position.
✨Emphasise Confidentiality and Trust
Be ready to discuss how you handle sensitive information and maintain confidentiality. This role requires a high level of trust, so sharing your understanding of data security and personal accountability will be beneficial.
