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- Tasks: Support vulnerable individuals by managing their finances and ensuring they receive their full benefits.
- Company: Leicestershire County Council, dedicated to making a difference in the community.
- Benefits: Competitive salary, flexible working options, and commitment to inclusivity.
- Other info: Opportunity for career growth in a supportive and dynamic environment.
- Why this job: Make a real impact while gaining valuable experience in a rewarding role.
- Qualifications: GCSE/NVQ Level 2 or relevant experience in financial management and customer service.
The predicted salary is between 28605 - 31029 £ per year.
Organisation: Leicestershire County Council
Work Location: County Hall, Leicester, LE3 8RL
Salary: £28,605 to £31,029 Per annum (pro rata for part-time)
Working Hours: 37 hours per week
Contract Type: Permanent
Closing Date: 12th May 2026
Are you looking for a rewarding career where you can make a difference? Do you want a job where no two days are the same?
About the Role
This is a money management role. As a Case Officer in the Appointeeship & Deputyship team, you will be supporting some of our most vulnerable service users who do not have the mental capacity to manage their own finances. You will care about making a real difference for people by safeguarding their finances and supporting individuals to remain independent by maximising their income and capital. This can cover dealing with everything from paying household bills to selling property or investing capital.
You will be working with minimal supervision, managing a caseload where you will be responsible for the financial affairs for our clients. This will involve acting as a Corporate Appointee for our clients and making sure they receive their full entitlement to benefits. You will ensure that accounts are operating efficiently and that savings levels are monitored as well as completing detailed financial information that can be used for financial assessment, debt management or reporting purposes.
In addition to the above, you will liaise with external companies such as utility providers, on behalf of our clients, and create accurate financial reports which are submitted to the Office of the Public Guardian. An enhanced DBS check is required for this post.
About You
- Education to GSCE/NVQ Level 2 or substantial, demonstrable, and relevant experience of managing a caseload involving dealing with queries and correspondence from the public and experience of working with a computerised financial data management system.
- Working with computerised financial and data management systems and Microsoft Office or equivalent software.
- The ability to effectively communicate in writing and converse at ease with customers and provide advice in accurate spoken English.
- Knowledge and understanding of the Welfare Benefits system.
- Knowledge of Adult Social Care policy and practice.
- To be able to work without direct supervision and manage own time effectively to ensure tasks are accurately completed and deadlines are met, acting with high levels of trust and personal accountability.
- Demonstrable understanding of the importance of confidentiality, data security and management.
- An understanding of and commitment to Equal Opportunities and be able to perform all duties and tasks with reasonable adjustment, where appropriate, in accordance with the provisions of the Equality Act 2010.
In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working? We are open to discussions about flexible working, which may include part-time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service.
Case Officer - Appointeeship & Deputyship employer: Leicestershire County Council
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Officer - Appointeeship & Deputyship
✨Tip Number 1
Network like a pro! Reach out to people in your field, attend local events, or join online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to the role. Think about how your skills match what they’re looking for, especially around managing finances and supporting vulnerable clients.
✨Tip Number 3
Show your passion for the role! When you get the chance to chat with potential employers, let them know why you care about making a difference in people's lives and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our organisation.
We think you need these skills to ace Case Officer - Appointeeship & Deputyship
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Case Officer role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Relevant Experience: When detailing your experience, focus on any previous roles where you've managed finances or worked with vulnerable individuals. We want to see how you've made a difference in similar situations!
Be Clear and Concise: Keep your writing clear and to the point. Avoid jargon and ensure your application is easy to read. We appreciate straightforward communication, especially since you'll be advising clients.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Leicestershire County Council
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Case Officer in Appointeeship & Deputyship. Familiarise yourself with the financial management tasks and the importance of safeguarding vulnerable individuals' finances. This will help you answer questions confidently and show your genuine interest in making a difference.
✨Brush Up on Relevant Legislation
Since this role involves working with the Welfare Benefits system and Adult Social Care policies, it’s crucial to have a solid grasp of these areas. Research current legislation and be prepared to discuss how it impacts your potential clients. This knowledge will demonstrate your commitment to the role and your ability to navigate complex situations.
✨Showcase Your Communication Skills
As a Case Officer, effective communication is key. Prepare examples of how you've successfully communicated with clients or stakeholders in the past. Be ready to discuss how you would handle sensitive conversations, ensuring that you convey empathy and clarity, especially when dealing with vulnerable individuals.
✨Demonstrate Your Organisational Skills
Managing a caseload requires excellent organisational abilities. Think of specific instances where you’ve effectively managed multiple tasks or deadlines. Highlight your experience with computerised financial data management systems and how you ensure accuracy and confidentiality in your work. This will reassure the interviewers of your capability to handle the responsibilities of the role.