At a Glance
- Tasks: Support the team with data management and customer care tasks.
- Company: Join Leicestershire County Council, a supportive public sector organisation.
- Benefits: Enjoy competitive salary, generous leave, and excellent pension scheme.
- Other info: Flexible working options available to suit your lifestyle.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: GCSEs or equivalent experience in administration and good computer skills required.
The predicted salary is between 22000 - 26000 € per year.
Please note this post is only open to internal applicants.
Organisation: Leicestershire County Council
Work Location: County Hall/remote working, Glenfield, Leicestershire, LE3 8RA
Salary: £25,995 - £26,409 per annum (pro rata for part-time)
Working Hours: 37 hours per week Mon - Fri
Contract Type: Secondment for 6 months
Closing Date: 1st March 2026
Interview Date(s): TBC
About the Role
The Service Support Assistant role is part of the wider Business Support Service, and the role includes completing tasks on various information and finance management systems within the timescales given, improving data quality in key systems by working with a high standard of attention to detail and following agreed procedures. Included in this role is the expectation to receive, respond to and screen telephone calls, emails and other enquiries and therefore to provide a high level of customer care. The successful applicant will be working directly with the Business Services Manager within Synergy on a designated project. There will also be the opportunity to contribute to training materials and processes. As part of the wider team, an important part of all roles within the service is to provide back-up to colleagues across service areas and to assist in handling urgent work on a day-to-day basis.
We offer the following to all our employees:
- Guaranteed contracted hours.
- Opportunities to progress within a large public sector organisation.
- Excellent Local Government Pension Scheme.
- Generous annual leave entitlement.
- Access to staff wellbeing and counselling services.
- Access to an employee discount scheme, providing a whole host of retail discounts, including your supermarket weekly shop and gym membership.
- The opportunity to work for an organisation which 95% of our staff say is a good employer.
For information on our approach to the recruitment of ex-offenders, please see our policy statement.
About You
To apply for this post, you must be able to evidence in your application how you meet the following criteria:
- A recognised academic qualification e.g. GCSEs, A Levels, Vocational Qualifications, Professional/Further Education Qualifications in a relevant area, NVQ 2 in Business Administration or equivalent. Alternatively, you will demonstrate an equivalent level of relevant experience.
- Good computer skills, including a good understanding of MS Office (Word, Excel, Outlook), with the ability to use spreadsheets and perform basic data analysis.
- You can provide evidence of establishing and maintaining manual and electronic admin systems.
- Demonstrate that you have good organisational skills that allow you to prioritise your own workload and work under minimal supervision whilst maintaining a flexible approach.
- Good written and oral communication skills and can demonstrate experience providing excellent customer care skills.
- Able to produce accurate work to deadlines and demonstrate that you can work effectively as a member of a team.
- Have demonstrated full understanding of the need to maintain confidentiality and have experience working with sensitive information and have a knowledge of CFS, Ofsted inspections and the requirements for CFS.
- Able to give evidence of numeracy and statistical analysis skills, including experience working with financial information or in a financial setting.
In addition, we also expect you to share our commitment to our values and will ask you to evidence when you have demonstrated them as part of the selection process. Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.
Interested in Flexible Working?
We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.
For more information or an informal discussion, please contact: Rachel Condon - Business Services Manager.
How to Apply
At Leicestershire County Council we're looking for top talent from all walks of life. Whoever you are, wherever you're from, and whatever your background - we care about what you bring to our organisation, not just what's on your CV. That's why we've designed a recruitment process that's fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.
If you share our passion to make a difference for the people of Leicestershire, we'd love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the 'About You' section above. Without this information, we won't be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre.
About Leicestershire County Council
At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.
Service Support Assistant in Blaby employer: Leicestershire County Council
Leicestershire County Council is an exceptional employer that prioritises employee wellbeing and professional growth, offering guaranteed contracted hours, a generous Local Government Pension Scheme, and access to extensive employee benefits including discounts and wellbeing services. With a strong commitment to flexible working arrangements and a supportive work culture, 95% of our staff affirm that we are a good employer, making this an ideal environment for those seeking meaningful and rewarding employment in the public sector.
Contact Detail:
Leicestershire County Council Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Support Assistant in Blaby
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the Service Support Assistant responsibilities and think about how your skills match up. This will help you shine during interviews.
✨Tip Number 2
Network like a pro! Reach out to current employees or managers at Leicestershire County Council. A friendly chat can give you insider info and show your genuine interest in the role.
✨Tip Number 3
Prepare for those tricky interview questions! Think about examples from your past experiences that demonstrate your customer care skills and attention to detail. Practice makes perfect!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Leicestershire County Council.
We think you need these skills to ace Service Support Assistant in Blaby
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to customise your supporting statement to highlight how you meet the specific criteria listed in the job description. We want to see your unique experiences and skills shine through, so don’t hold back!
Show Off Your Customer Care Skills:Since this role involves a lot of customer interaction, be sure to include examples of your excellent customer care skills. We love to see how you've gone above and beyond to help others in previous roles.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your key points stand out!
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get yours in as soon as you can. Plus, it gives us more time to review your amazing skills!
How to prepare for a job interview at Leicestershire County Council
✨Know Your Stuff
Make sure you’re familiar with the job description and the key responsibilities of a Service Support Assistant. Brush up on your knowledge of MS Office, especially Excel, as you'll likely be asked about your experience with data management and analysis.
✨Showcase Your Customer Care Skills
Since this role involves a lot of customer interaction, prepare examples that demonstrate your excellent customer care skills. Think of situations where you’ve successfully handled enquiries or resolved issues, and be ready to share these during the interview.
✨Be Organised and Detail-Oriented
Highlight your organisational skills by discussing how you prioritise tasks and manage your workload. You might even want to bring a list of your past projects or tasks that required attention to detail, as this will show you can handle the demands of the role.
✨Embrace Teamwork
This position requires collaboration with colleagues, so be prepared to talk about your experience working in teams. Share specific examples of how you’ve contributed to team success and supported your peers, as this will demonstrate your ability to work effectively within a team environment.
