TrustMed Administrator in Leicester

TrustMed Administrator

TrustMed Pharmacy is seeking a motivated and organized Pharmacy Administrator to join our friendly team, providing high-quality pharmacy services across our hospital dispensaries. In this varied and customer‑focused role, you will support the smooth day‑to‑day running of the pharmacy by managing prescription enquiries, assisting patients and healthcare professionals, completing essential administrative tasks, and helping maintain stock levels.

You will be the first point of contact for many patients, delivering exceptional customer service while ensuring accurate record‑keeping and effective communication. Working closely with the wider pharmacy team, you will contribute to a safe, efficient, and patient‑centred service, while supporting continuous improvement and upholding the highest standards of professionalism.

This role is ideal for someone with excellent communication and organisational skills, who enjoys working in a fast‑paced environment and is committed to providing outstanding care. Good IT skills are also required.

The closing date is 28 July 2026

Main duties of the job

• Provide excellent customer service to patients, staff, and healthcare professionals.
• Receive and process prescription requests accurately and efficiently.
• Arrange prescription collections and deliveries.
• Complete administrative tasks, including data entry, filing, and record keeping.
• Assist with stock management, including stock counts, deliveries, and ordering consumables.
• Communicate effectively with the pharmacy team to resolve queries and support service delivery.
• Maintain accurate records and comply with confidentiality and information governance requirements.
• Support the training of apprentices and new team members.
• Take responsibility for own learning and mandatory training.
• Comply with health and safety, infection control, safeguarding, and pharmacy policies.
• Undertake other duties as required to support the pharmacy service.

Job responsibilities

Provide a high standard of customer service to patients, colleagues, and healthcare professionals, ensuring all interactions are professional, friendly, and efficient. Process prescription requests accurately and coordinate prescription collections and deliveries to support the safe and timely supply of medicines.

Undertake a range of administrative duties, including data entry, filing, and maintaining accurate records. Support stock management activities by carrying out stock checks, booking in deliveries, and ordering pharmacy consumables to help ensure the smooth running of the pharmacy.

Work collaboratively with the wider pharmacy team to resolve queries and maintain an efficient, patient‑focused service. Maintain confidentiality and comply with information governance requirements, while adhering to all health and safety, infection prevention, safeguarding, and pharmacy policies.

Support the induction and training of apprentices and new team members where required. Take responsibility for completing mandatory training and ongoing professional development, and undertake any additional duties necessary to support the effective operation of the pharmacy service.

Person Specification

Education and Qualifications

• GCSE Grade C or above, or equivalent in Maths and English
• Medicines Counter Assistants certificate with a recognised body

Experience

• Experience of customer service on the phone demonstrating excellent communication skills, empathy and care, professional behaviour, ability to handle complex enquiries, distressed or angry customers, excellent listening skills, and an excellent telephone manner.
• Working in an NHS environment.
• Knowledge and skills of the NHS complaints process.
• Previous experience of working in a pharmacy/retail environment.

Planning and organisation skills

• Ability to work in a methodical manner.
• Ability to work in a busy environment and deal with a number of different tasks methodically.
• Ability to prioritise tasks.

Administration Skills

• Comprehensive PC skills, particularly in word processing, email and Excel.
• Experience of filing and strong administration skills.
• Ability to work effectively in a team.
• Self‑motivated and motivates others.
• Approachable, friendly and attentive.
• Communicate clearly written and verbal, with the team.
• Responds to feedback and willing to make changes.

Skills and Abilities

• Ability to work flexibly.
• Ability to work under pressure, meet deadlines and maintain accuracy.
• Able to work independently.
• Analytical skills and ability to problem solve.
• Willing to develop in other areas and learn new skills.
• Uses own initiative to meet demand, provide ideas for change and improve processes.
• Ability to embrace change.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.