At a Glance
- Tasks: Operate a switchboard, manage calls, and assist staff and the public.
- Company: Join the University Hospitals of Leicester NHS Trust, a leader in healthcare.
- Benefits: Gain valuable experience, work in a supportive environment, and enjoy job stability.
- Other info: Dynamic role with opportunities for growth and development in healthcare.
- Why this job: Be the voice of the hospital, making a difference in patient care every day.
- Qualifications: GCSE Maths & English; experience in customer service or switchboard preferred.
The predicted salary is between 23900 - 25600 £ per year.
Switchboard Operator
Open until the closing date of 04 August 2026.
- Job responsibilities
- Operate a telephone switchboard and associated communications systems as required.
- Process telephone calls received via the switchboard consoles and other extensions within the switchboard area.
- Operate internal bleep/pager and mobile telephone systems.
- Provide a welcoming service for routine enquiries and assistance to staff users and the general public.
- Carry out all emergency procedures relating to hospital alerts/alarms (e. g., cardiac arrest, equipment alarms, major incidents, fire alerts, security/police response).
- Contact staff as required in accordance with hospital procedures and maintain records of contact procedures.
- Test emergency telephones, fire bleeps, and cardiac arrest bleeps, ensuring all relevant documentation is completed.
- Report faults and record replacement of telephone handsets when extension faults occur.
- Arrange the exchange of bleeps when medical staff change disciplines and record details within relevant documentation.
- Handle incoming fax messages for departments, documenting arrival, notification, and collection times.
- Inform Supervisors/Senior Telephonist of changes required to the operator directory to keep it accurate and up to date.
- Access the In‑Patient system (HISS/Alfa List or similar) to respond to enquiries and forward callers to the correct destination.
- Provide cover for annual leave/absences and sickness (sometimes at short notice) to keep the switchboard manned at all times.
- Provide cover on bank and public holidays as required to maintain a constant service.
- Carry out administration duties when required, such as training and supporting starters.
- Training & Qualifications
- Must have GCSE Maths & English.
Experience
- Experience of working within a switchboard or customer‑focused environment.
- Experience of dealing with difficult situations and ability to remain calm during emergencies.
- Keyboard skills at RSA Level 1.
- Previous experience in healthcare or large complex organisations.
- Communication and relationship
- Effective communication skills at all levels, even where barriers to understanding may exist.
- Positive promotion of the Trust’s image.
- Planning and organisation skills
- Ability to work in a busy environment, which will involve sitting for long periods.
- Equality, Diversity and Inclusion
- Commitment to treating all individuals with dignity and respect in line with their individual needs.
- Engagement in compassionate and inclusive leadership in the provision of high‑quality care and interactions with others.
- Commitment to Trust Values and Behaviours
- Ability to demonstrate behaviours consistent with the Trust’s values and behaviours.
- Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary to submit a Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
- University Hospitals of Leicester NHS Trust
- #J-18808-Ljbffr
Switchboard Operator in Leicester employer: Leicester’s Hospitals
Leicester’s Hospitals is an exceptional employer, offering a supportive work culture that prioritises quality and compassionate care in the Paediatric Intensive Care unit. With ample opportunities for professional growth and development, staff are encouraged to excel in their roles while making a meaningful impact on young patients' lives. Joining our team means being part of a leading NHS trust that values collaboration, mentorship, and the continuous pursuit of nursing excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Switchboard Operator in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Leicester’s Hospitals. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Leicester’s Hospitals before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Switchboard Operator in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Leicester’s Hospitals:Your cover letter is your chance to shine! Tell us why you want to work at Leicester’s Hospitals specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Leicester’s Hospitals!
How to prepare for a job interview at Leicester’s Hospitals
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
