At a Glance
- Tasks: Deliver excellent customer service in busy restaurants and prepare food and drinks.
- Company: University Hospitals of Leicester NHS Trust, committed to high-quality service.
- Benefits: Full training provided, flexible hours, and a supportive team environment.
- Other info: Opportunity for career development and commitment to equality and inclusion.
- Why this job: Join a dynamic team and make a difference in a healthcare setting.
- Qualifications: Enthusiasm and willingness to learn; previous experience is a plus but not essential.
The predicted salary is between 27800 - 27800 £ per year.
University Hospitals of Leicester NHS Trust – Retail Catering Assistant (Retail Food and Beverage, LRI) – closing date: 09 July 2026. The retail catering service provides a high-quality service to staff and visitors. As a Retail Catering Assistant you will be an active member of our team, delivering excellent customer service in our busy restaurants. We seek team members who are enthusiastic, eager to learn and develop. Previous experience is desirable but not essential; full training will be provided. Barista knowledge is desirable. Positive communication skills (written and oral) are essential, and a drive to deliver the best possible service in a busy, pressurised environment is required. Flexibility to work a varied shift pattern, including weekends and flexible hours, is also required.
Primary Responsibilities
- Adhere to good customer service standards.
- Handle cash and operate tills.
- Maintain good hygiene practices within the department.
- Prepare drinks and snacks to brand standards.
- Prepare food as required in the main production kitchen.
- Ensure that foods are checked for suitability for special diets.
- Work within chilled areas and in wet environments.
- Accurately record and monitor temperatures to required frequencies.
- Wash crockery, cutlery and catering utensils using industrial machines, and manually when required.
- Ensure high standards of cleanliness throughout the work area, adhering to Trust policies and procedures.
- Carry out cleaning tasks, both specific and generic, to prescribed work schedules in line with Trust policies and procedures.
- Use materials, provisions and equipment economically, and seek advice from a supervisor when in doubt.
- Report any mechanical defects, equipment issues or untoward incidents to your team leader.
Person Specification
- Able to carry out instructions and duties as detailed in the job description.
- Willingness to work towards achieving CIEH Level 2 in Food Safety and NVQ Level 2 (or equivalent) in support services and customer care.
- Previous experience of working within a healthcare environment.
- Catering experience.
- CIEH Level 2 in Food Safety.
- NVQ Level 2 – support services, customer care.
Communication and Relationship Skills
- Effective communication and relationship skills.
- Able to work in a busy environment.
Skills
- Good command of the English language, written and oral.
- Ability to work as a team member or on own initiative.
Equality, Diversity and Inclusion
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high-quality care and interactions with others.
Other Requirements
- Work to deadlines safely in a care environment.
- Flexible approach to working practices.
- Must attend Trust induction and any relevant training required for this position.
Commitment to Trust Values and Behaviours
- Demonstrate behaviours consistent with the Trust's values and behaviours.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
Retail Catering Assistant - LRI in Leicester employer: Leicester’s Hospitals
At University Hospitals of Leicester NHS Trust, we pride ourselves on being an excellent employer, offering a supportive work culture that values enthusiasm and personal development. As a Retail Catering Assistant, you will benefit from comprehensive training, flexible working hours, and the opportunity to contribute to a high-quality service in a dynamic environment, all while being part of a compassionate team dedicated to providing exceptional care to our staff and visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Catering Assistant - LRI in Leicester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Leicester’s Hospitals. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Leicester’s Hospitals
Don't be shy about reaching out to Leicester’s Hospitals directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Retail Catering Assistant - LRI in Leicester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Leicester’s Hospitals and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Leicester’s Hospitals
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
