Respiratory BRC Reception/Admin Apprentice in Leicester

The Apprentice will provide a high‑quality reception and support service within the Respiratory Biomedical Research Centre, based at Glenfield Hospital. The role requires excellent communication with patients, relatives, the public and a wide range of multi‑professional staff. A versatile approach and the ability to cope with several tasks simultaneously are essential.

Responsibilities include:

• Ensuring the correct and timely input of patient information onto departmental computer systems, following Trust policies on data collection and confidentiality.
• Maintaining a professional, helpful, and friendly manner as the first point of contact for all visitors.
• Undertaking and completing a development programme leading to a National Standard/Framework within agreed timescales.
• Actively participating in personal development plans with line manager and training provider.
• Providing support to all staff and visitors to the Respiratory Biomedical Research Centre.
• Giving up‑to‑date information and advice to patients, colleagues, other departments, external organisations and the general public where necessary.
• Under supervision, undertaking reception duties, prioritising and arranging appointments using various appointment systems.
• Dealing with patients and staff enquiries in person or by telephone in a courteous and confidential manner, providing assistance as required.
• Ensuring patient safety and well‑being in the waiting area and alerting appropriate staff to any concerns.

About us:

Our new strategy, developed with support and feedback from colleagues, patients and partners, is our compass for the next seven years (2023‑2030). We have four primary goals:

• High‑quality care for all
• Being a great place to work
• Partnerships for impact
• Research and education excellence

We will embed health equality in all we do – taking active steps to reduce avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• We are compassionate
• We are proud
• We are inclusive
• We are one team

Job responsibilities include:

• Communicating effectively with all visitors face to face, in writing or by telephone.
• Obtaining and preparing notes in readiness for clinics, investigations or at the request of staff within the Department.
• Maintaining a record of the transfer of notes to and from the Department using the appropriate UHL systems.
• Liaising with secretaries and other departments within the Trust, and external stakeholders as necessary.
• Providing information and/or advice where appropriate or referring onto other staff members where necessary.
• Arranging hospital transport for patients attending the department in accordance with Trust policy.
• Ensuring accurate record keeping and updating of information and systems as appropriate within the scope of the position.
• Ensuring that confidentiality for both patients and staff is always maintained in accordance with the Data Protection Act.
• Organising collection and delivery of internal and external post daily and its distribution to staff within the department.
• Updating noticeboards, NIHR Leicester BRC Respiratory contact list and circulating emails.
• Any other duties as appropriate and determined by the Line Manager.

Person Specification:

• Good verbal and written communication skills.
• Displays enthusiasm and commitment.
• Able and willing to follow instruction and learn new tasks.
• Able to work flexibly as part of a team.
• Willing to learn and to take responsibility for their own development.
• Willing to organise own workload.
• Able to attend work at the required times.
• A commitment and enthusiasm to completing the apprenticeship end point assessment (EPA).
• Understanding of Confidentiality & Data Protection.

Training & Qualifications:

• Maths and English GCSE level grade F – A* or GCSE grade 1 – 9 or Functional Skills at level 1 or above.

Analytical and Judgement skills:

• Ability to manage time effectively, prioritise work and to deliver results consistently to deadlines.

Equality, Diversity and Inclusion:

• Awareness of Equality & Valuing Diversity Principle.

Commitment to Trust Values and Behaviours:

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours.

Disclosure and Barring Service Check:

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Contract Duration: 14 months

Working pattern: Full‑time

Salary: £14,722 a year (£7.55 – £12.21 Hourly / >£270 per week up to NMW, £8.00 per hour from 01 April 2026)