Patient Pathway Co-ordinator in Leicester

An exciting opportunity has arisen for a Patient Pathway Co-ordinator working within Imaging Services at UHL. We are looking for a capable and adaptable individual to join our friendly team in this interesting and varied role. You will be responsible for co-ordinating the patient pathway, booking radiology appointments and ensuring that Referral to Treatment Pathways are managed appropriately. You will be a well-organised, self-motivated individual with good communication skills, who enjoys working as part of a team.

Main duties of the job include:

• Proactively managing inpatient/outpatient waiting lists in liaison with the responsible Consultant Radiologist, and subspecialty groups.
• Manage and prioritise own workload on a day to day basis, which requires using one's own initiative as well as problem solving.
• Waiting list management of inpatient/outpatient, daycase and diagnostic activity to ensure local and national targets are met in line with Trust and National policy for RTT, DM01 and Cancer Wait Times.
• To provide a courteous and professional service at all times with respect to communication to patients, colleagues and service users.
• Ensure confidentiality of patients records and information is maintained at all times.

Person Specification:

• Educated to GCSE standard or Equivalent including English and Maths.
• Experience of CRIS NHS Systems & Procedures.

• 3 Years Admin Experience, with a working knowledge of waiting list process.
• Diary Management Experience of dealing with customers/patients.
• Demonstrate an understanding and ability to effectively co-ordinate the administration of a complex care pathway.
• At least one year working in a large complex organisation.
• Medical administration experience, including elective and inpatient waiting list management against local and national targets.
• Understanding of medical terminology.

• Effective Communication skills at all levels.
• Ability to communicate effectively in emotive situations, giving clear and concise information to patients.
• Demonstrate tact and diplomacy.
• Ability to communicate effectively with medical staff that have competing demands on your time.
• Exposure to dealing with complaints.

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others.

• Ability to act on own initiative.
• Ability to work without close supervision to ensure the effective management of patients within Local & National Targets.

• Planning and Organisation skills with ability to prioritise schedules and workloads.
• Demonstrate ability to plan patient care along the prescribed pathway within the agreed time frames.

• Ability to use a computer and other office equipment.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.